Customer Retention Specialist

Are you a people-person with a knack for solving problems and building long-lasting relationships? Do you thrive in a fast-paced environment where your efforts directly impact customer satisfaction and company success?

Join our team at Refresh Sips and Eats as an Account Retention Specialist and help us keep our valued clients happy, engaged, and loyal!

What You'll Do:

Serve as the primary contact for existing clients to ensure satisfaction and retention

Proactively engage with accounts to identify concerns, solve issues, and reinforce value

Monitor customer activity and usage trends to detect potential churn risks

Collaborate with sales, support, and product teams to address client needs

Recommend tailored solutions and promotions to maintain long-term relationships

Document client feedback and share insights to improve services and processes

What You Bring:

Proven experience in customer success, retention, account management, or related role

Strong communication, negotiation, and interpersonal skills

Problem-solving mindset with a customer-first attitude

Ability to manage multiple accounts and meet retention goals

Familiarity with CRM tools (e.g., Salesforce, HubSpot) is a plus

Bachelor’s degree or equivalent experience preferred

Why You'll Love Working Here:

Health, dental, and vision benefits

Growth and development opportunities

Supportive team culture focused on collaboration and success

Ready to make a difference?
Apply now and help us build lasting partnerships with every customer.