Customer Service Representative

Customer Service Representative – Build Your Career with Beckett Air

Are you looking for more than just a job? This role is a great way to gain an in-depth understanding of our customers, our business, and the foundation of how we operate. As Beckett Air’s business continues to grow, we are committed to developing our people and providing opportunities for them to grow with us.

As a Customer Service Representative, you’ll be the connection point between our company and our customers, supporting them primarily through email and customer portals. This role is ideal for someone who enjoys detailed work, problem-solving, and learning the ins and outs of how a business runs.

What You’ll Do:

• Enter and process customer orders with accuracy.
• Provide commitment dates and updates to customers.
• Troubleshoot and resolve order-related issues.
• Upload and manage documents through customer portals.
• Coordinate shipping details with carriers arranged by customers.
• Follow up on orders to ensure smooth delivery.
• Process invoices and maintain accurate records.

What You’ll Learn:
This position offers a unique chance to develop a strong understanding of our products, our processes, and—most importantly—our customers. It’s hands-on experience that can open the door to future opportunities as our company expands.

What We’re Looking For:

• Someone who is comfortable working primarily through email and online systems (minimal phone communication).
• Strong attention to detail, as there is frequent data entry throughout the day.
• Ability to stay organized while managing multiple tasks.
• A collaborative, problem-solving mindset.

If you’re ready to start your career path in a role that teaches you the business from the ground up, we’d love to hear from you.