INTERN, TECHNICAL SUPPORT SPECIALIST

Job Description

INTERN, TECHNICAL SUPPORT SPECIALIST

Anticipated Start Date: Immediately | Hourly Wage $17.00

The Impact You'll Make In This Role:

ESSENTIAL JOB FUNCTIONS:
1.    Demonstrate integrity and high work standards as a member of the support team.

2.    Provide comprehensive customer service and support to customers via ticketing system, phone, email, walk-ins, and remote tools.

3.    Diagnose, repair, and maintain various technologies, including desktops, laptops, tablets, phones, printers, software, and peripherals.

4.    Travel occasionally to offsite locations to provide on-location support.

5.    Escalate support and request items to appropriate technical staff or vendors when necessary, ensuring clear communication and timely follow-up.  

6.    Collaborate with team to provision, modify, update, and decommission customer equipment, software, and user access.

7.    Acquire and maintain knowledge of IT supported software and hardware solutions.

8.    Build positive working relationships with customers and IT team members to improve engagement and understanding of departmental roles and responsibilities.

9.    Test and evaluate software/hardware and provide recommendations for existing and future customer needs.

10.    Create, maintain, and share user guides, training materials, and work instructions. to support and educate.

11.    Assist with the inventory management for hardware.

12.    Perform additional duties as assigned.
 

Your Experience and Expertise:

MINIMUM QUALIFICATIONS:

Education & Experience: Student pursuing an associate or bachelor’s degree in Computer Science or Information Systems, or a related field

Required Skills:

Customer service oriented with a positive attitude.

Ability to troubleshoot and resolve technical issues in person, virtually, and over the phone.

Competency with Windows OS, MS Office Suite, and basic networking fundamentals.

Knowledge of Active Directory and mobile devices (Android & iOS).

Strong organizational, critical thinking, and troubleshooting skills.

Strong verbal, written, and interpersonal communication skills.

Ability to maintain technical documentation, cross-train peers, and mentor others.

Must be self‐motivated, disciplined, and able to perform job duties independently.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Job Characteristics: Must be team-oriented and an independent worker. Frequent interaction with end-users, support teams, and technical staff. Routine and variable tasks. Frequently fast-paced/high pressure work environment. Must be self-motivated, enthusiastic, and patient. Must maintain confidentiality of accessible information.  Ability to work under pressure, make decisions, set priorities, and meet deadlines. Occasional travel.