Technical Support Agent

Job Title: Technical Support Agent - Customer Success Specialist
Location: Fort Lauderdale, FL (Hybrid) - must currently be located in South Florida.

Position Overview:
Tadabase, a local tech startup, is seeking a detail-oriented Technical Support Agent to join our Customer Success team. This role is primarily internal-facing and involves close coordination with our development team to identify, track, and resolve technical issues reported by users via chat, email, and our community forum.
You’ll be responsible for ensuring that bugs are clearly reported, tracked to resolution, and communicated effectively throughout the process—from customer report to confirmed fix and final release note update.

Key Responsibilities:
• Monitor and respond to customer support inquiries via chat, email, and the Community forum
• Create and manage clear, reproducible bug reports for the development team
• Coordinate with developers to ensure timely resolution of reported issues
• Verify that issues are resolved and communicate updates to the customer
• Post updates, release notes, and fixes once items are completed
• Assist with basic QA/testing of reported issues
• Maintain accurate and up-to-date documentation when needed

Skills, Qualifications, and Experience:
Required:
• Strong written communication skills with a focus on clarity and precision
• Experience triaging and troubleshooting technical issues
• Highly organized with strong attention to detail
• Ability to work independently and manage multiple priorities
• Familiarity with ticketing/support systems and task tracking tools
Preferred:
• Basic understanding of HTML, CSS, JavaScript, and browser dev tools
• Familiarity with low-code or no-code platforms
• Experience working in a software startup or SaaS environment
• Understanding of APIs and integrations

Work Environment:
This is a hybrid position requiring on-site presence in our Fort Lauderdale office 3-4 days per week.

Email your resume to: hr@tadabase.io