Technical Support Specialist
Technical Support Specialist
Location:: Dallas, TX
Pay 25/hr w2 with full medical, vision, and dental. No sponsorship is offered at this time.
12+ month contract
Key Responsibilities:
- Provide technical support for desktops, laptops, peripherals, and software.
- Upgrade Windows from Windows 10 to Windows 11.
- Perform hardware replacements and upgrades including RAM, keyboards, displays, etc.
- User account maintenance via Active Directory.
- Troubleshoot user issues with accessing external websites and systems.
- Assist with setup, relocation, and IT equipment, including monitors, computers.
- Document issues, resolutions, and IT procedures in a clear and organized manner.
- Set up and maintain clean, organized, and fully functional workstations (monitor(s), docking station, cabling, peripherals, etc.) for new and existing users.
- Monitor and track IT inventory and supplies (keyboards, mice, cables, adapters, toner, etc.) to help ensure availability and avoid shortages.
Requirements:
- 2-3 years of experience in a technical support or helpdesk role.
- Strong working knowledge of Windows 10/11, Microsoft Office, and PC hardware.
- Experience with account administration via Active Directory.
- Ability to diagnose and repair common hardware issues on laptops and desktops.
- Experience with networked printers and multifunction devices, including setup, troubleshooting, and basic maintenance.
- Ability to lift up to 40 pounds and assist with physical office/IT equipment moves.
- Basic understanding of the OSI model.
- Pass a background check and drug test before starting.