IT User Support/Junior Network Support Specialist
Beef Northwest Feeders is seeking a motivated IT User Support & Junior Network Support Specialist to join our IT team. This hybrid role provides front-line technical assistance to employees while also supporting the administration of our network and infrastructure. It’s an excellent opportunity for someone looking to grow from help desk/user support into broader IT and networking responsibilities.
Key Responsibilities
User Support:
- Provide first-line technical support for desktops, laptops, mobile devices and business applications
- Troubleshoot hardware, software and account access issues (Windows, Linux, Microsoft 365, Google Workspace).
- Manage user accounts, permission and equipment setups.
- Document support activity and maintain records in the IT ticketing system
Junior Network Support:
- Assist with monitoring and maintaining wired and wireless networks
- Support configuration and troubleshooting of switches, firewalls, access points, and VPNS
- Work with senior network administrators to deploy patches, updates and upgrades
- Help maintain network security by applying basic best practices and escalating alerts
- Assist with documenting network diagrams, standards and procedures
Requirements
Qualifications:
- 1-2 years of IT support experience (or equivalent technical training)
- Familiarity with Microsoft 365, Google Workspace, and basic networking concepts
- Working knowledge of Windows and Kinux operating systems
- Strong problem-solving skills with excellent communication and customer service
Preferred:
- CompTIAA+, Network+, or Equivalent certification
- Experience with help desk/ticketing systems
- Exposure to routers, switches, firewalls, or wireless networking equipment (Ubiquiti, Cisco, etc).
- Understanding VLANs, IP addressing, and basic cybersecurity practices
Compensations: We offer a very competitive wage and aggressive goal program. This includes 401k match, family health, dental, vision, life insurance and paid vacation