Community Assistant

Summary:

The Community Assistant is responsible for working in a residence hall service desk area.

Essential Duties and Responsibilities: 

• Maintaining confidentiality with all documentation and systems at Service desks. 
• Answer and appropriately direct incoming phone calls.
• Accurately log the use of residence hall equipment.
• Remain stationed at the front desk to monitor building access.
• Document lost and found items per guidelines.
• Report suspicious, disruptive, or inappropriate behavior to Residence Life staff or Campus Police.
• Respond to emergencies as outlined in the Service Desk Manual.
• Monitor alarm panels to ensure exterior doors are secure.
• Ensure all resident guests are escorted by their hosts at all times.
• Support Residence Life staff with initiatives such as surveys and hall government elections.
• Follow the University Student Code of Conduct, residence hall guidelines, and Residence Life policies.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma.
• Current student at the University of Akron
• 2.0 cumulative and semester GPA
• Demonstrate proficiency in verbal communication.
• Possess strong customer service skills.
• Must have troubleshooting and diagnostic skills.  
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Knowledge of Microsoft Word, Excel, and email.
• Ability to operate basic office equipment including computer, telephone, etc.
• Must be able to move/life up to 25 pounds

Available Desk Shifts

• Monday-Friday 6:00am-10:00pm
• Saturday-Sunday: 6:00am-10:00pm

 Work Schedule and Expectations

• Service desk shifts are scheduled daily between 6:00am and 10:00pm, seven days a week.
• Community Assistants are required to work a minimum of 10 hours and a maximum of 20 hours per week during the fall and spring semesters.
• 1-hour desk shifts are permitted, 2-hour or longer shifts are preferred to ensure consistency and coverage.
• Desk shift times and weekly hours may vary during university break periods (fall, winter, spring, and summer) as well as during university closures. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, climb stairs and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. 

This is a student hourly position and is not eligible for benefits.