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Library Branch Manager

Hillsborough County Government
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Job Overview

The Library Branch Manager oversees the operations of a specific library branch, ensuing smooth daily functions, staff supervision, community engagement, and policy implementation.   

Ideal Candidate

  • Library Branch Managers lead and mentor branch staff and communicate the Library’s mission and strategic plan as part of the library’s Leadership Team. Job responsibilities are focused on personnel management by promoting a healthy work environment and onboarding new staff, and facilities management by making note of and delivering reports regarding the status of the branch. Candidates should have experience managing a library or other public service facility and supervising staff, including training and performance evaluation.
  • The ideal candidate will have a Master’s degree in Library Science and at least three years of supervisory experience managing a library or similar public service facility.
  • Bilingual skills (speaking and writing proficiency in English and Spanish) are highly desirable.

Benefits

Click HERE to view our Benefits at a glance

Core Competencies

  • Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
  • Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
  • Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
  • Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

  • Manages day-to-day operations of a branch library, ensuring service delivery hours are observed.
  • Acts as custodian of all agency monies and inventory.
  • Implements workflows and service plans ensuring they are carried out effectively and efficiently.
  • Responsible for meeting customer service metrics.
  • Communicates Library’s mission and values to employees and accomplishes Library’s goals and objectives.
  • Creates weekly schedules, weekend schedules, and task time for staff.
  • Tracks, reviews, and approves employees’ timecards, hours worked, leave and accruals using timekeeping software.
  • Leads staff meetings on a regular basis and holds individual 1-on-1 meetings with direct reports.
  • Supervises purpose-based teams including Customer Service & Instruction (CSI) team and Material Handling & Inventory (MHI) team; oversees onboarding checklist, performance evaluations, and progressive discipline when needed.
  • Implements policies, procedures, and training as directed by library management.
  • Serves on or leads library committees and task forces as directed.
  • Participates in talent acquisition for the organization.
  • Builds community support and partnerships.
  • Oversees implementing, scheduling and delivery of programming following Learning Experiences curriculum, guidelines, and standards.
  • Ensures all statistics, reports, and surveys are completed correctly and submitted on time.
  • Submits facility request work orders in a timely manner and follow up as needed.
  • Reports building, personnel, customer, services issues to manager.
  • Maintains a clean, safe, and welcoming building.
  • Completes monthly safety reports and inspections.
  • Trains, schedules, and supervises library volunteers.
  • Other related duties as assigned.

Job Specifications

  • Knowledge of management principles and leadership styles.
  • Knowledge of the role of the public library and the services it provides to a diverse clientele in an environment of rapid technological change.
  • Ability to understand, interpret, and communicate policies and procedures for customers and employees.
  • Ability to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency.
  • Ability to communicate effectively and speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Ability to plan, organize and supervise the work of others.
  • Ability to manage time effectively.
  • Ability to meet deadlines.
  • Ability to accurately sort, file, and/or retrieve material using alphabetical, numerical and chronological systems.

Physical Requirements

  • Must be able to lift, push, pull, stand, bend, kneel, sit, stoop, crouch, balance and walk for extended periods of time. Sitting at computer workstation for extended periods of time.
  • Ability to handle materials weighing up to 35 pounds.
  • Inside work 95% of the time and outside work 5% of the time.

Work Category

  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Minimum Qualifications Required

  • Master’s degree in library science, public administration, business or organization administration/management, or a graduate degree in a related field, from an accredited college or university; AND
  • Three years of supervisory experience managing a library or similar public service facility; OR
  • An equivalent combination of education, training and experience that would reasonably be expected to provide the job-related competencies noted above; AND
  • Possession of a valid Driver’s License

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.

Additional Job Requirements 

A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification: 

  1. Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
    • Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
    • Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
    • Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
    • Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
  2. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)