TownePlace Suites Robinson Township - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Make yourself feel at home at TownePlace Suites by Marriott Pittsburgh Airport/Robinson Township. Our hotel in Robinson, PA, offers the spacious accommodations and thoughtful amenities you need to stay the way you like. Recharge in our pet-friendly suites with full kitchens, ergonomic workspaces, and plush Marriott bedding. Start your morning with energizing selections from our free breakfast, stay active at our indoor pool and 24-hour fitness center, and enjoy outdoor recreation nearby at Montour Trail. Explore the Robinson Township area during your stay and visit attractions near our hotel, including The Mall at Robinson, Pittsburgh Botanical Garden, and Downtown Pittsburgh. Simplify your travel plans with our free shuttle service to and from Pittsburgh International Airport. No matter how long you're here, enjoy a relaxing stay at TownePlace Suites Pittsburgh Airport/Robinson Township.