State of North Carolina Insurance Regulatory Analyst I

*This is a Repost. ALL applicants must reapply*

Salary Recruitment Range: $58,613 - $60,000
Salary Grade: NC17

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

To promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect. For more information about DOI: https://www.ncdoi.gov/ 

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.

If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry. Apply today!

For more information about DOI: https://www.ncdoi.gov/

Primary Purpose of the Position:

The primary purpose of this position is to provide technical knowledge and expertise in the Agent Services Division of the Department of Insurance.  This employee will analyze, research, document and respond to company and citizen complaints and inquiries involving specific insurance matters, collection agency matters, premium finance company matters and motor club matters.  In addition, this position must insure ensure that all licenses comply with North Carolina statutes and administrative rules.  Department management is kept informed about findings of non-compliance and appropriate corrective action is taken.  Non-compliance issues are handled according to the nature of the violations.  Information is gathered by requesting documentation from companies, licensees and citizens.  The Complaint Analyst compiles data on licenses concerning compliance with statutes and administrative codes and takes regulatory action when necessary.  This position also receives referrals from the Consumer Services Division, Investigations Division, the Life and Health Division, Property and Casualty Division, North Carolina Secretary of State Office, the Governor's office and from councils of state involving violations that could lead to administrative action.  The administrative action could lead to requesting that the licensee attend an informal conference.  In addition, the action could include a referral to the Attorney General's office to prepare a Voluntary Settlement Agreement or Notice of Administrative Hearing for revocation of a license.  Matters concerning criminal activity are referred to the Investigations Division for further review and possible criminal prosecution.  This employee serves as a liaison to associations such as the North Carolina Collectors Association, the Department's legislative liaison and public information office.  Each complaint analyst works independently in researching and analyzing the information received. The analyst determines what action should be taken with each complaint and responds promptly, clearly, and courteously informing the complainant of the action taken.  This position is required to assist with special projects and complete all other duties as assigned based on business needs of the Division.

Responsibilities include, but are not

limited to: 

• Interpret and apply provisions of the insurance laws to rate filings or premium calculation.
• Work with and provide technical guidance to lower-level analysts.
• Communicating effectively in a clear and concise manner, in both oral and written form.
• Managing and progressing enforcement cases from initial to resolution.
• Prepare cases for Attorney General and/or referral to other Divisions.

Incentives of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement(TSERS)
• WeSave Employee Discounts

Learn more about new hire resources, safety, health, and wellness information, leave options, employee discounts and more by selecting the link below:https://oshr.nc.gov/state-employee-resources/benefits.

Knowledge, Skills and Abilities / Competencies

Effective

July 1, 2025, candidates now meet the minimum qualifications of a position if

they have the minimum education and experience listed from the class

specification. The knowledge, skills, and abilities listed in the vacancy

announcement should be used as management preferences and be used to screen for

the most qualified pool of applicants.

Management Preferences / Special Qualifications:
 

• Working knowledge of insurance principles and practices and department regulation.
• Working knowledge of mathematics, with some knowledge of the fundamentals of statistics.
• Working knowledge of insurance rate-making procedures and practices, policy contract and manual provisions, or insurance company operations.
• Work experience and knowledge of interpreting and applying provisions of the insurance laws to rate filings or premium calculation.
• Experience working with NIPR, NAIC, and iSite.

Minimum Education and Experience Requirements

Bachelor's degree in business or economics or a related program from an appropriately accredited institution and three years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.

Supplemental and Contact Information

For consideration for this vacancy, all applicants must complete an on-line application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for the consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript. 

Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
  
To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.
  
The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.
  
The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.
  
***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***
 
***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***
  
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
  
Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.
  
Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system using the above link.  Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.