Junior Developer + Engineering Support

Junior Developer + Engineering Support

Location: Orlando, FL 

Type: Full-Time 

Department: Professional Services & Support 

Reports To: Vice President of Professional Services & Support 

About Us 

We’re a growing software company specializing in custom development for law firms, with a core focus on document management platforms such as iManage and NetDocuments. Our solutions help legal teams to organize and manage documents more efficiently. We enhance workflows, ensuring compliance, and saving our clients time and money. Clients depend on us not only for cutting-edge technology, but also for responsive support and reliable implementations. 

About the Role 

We are seeking a Junior Developer + Engineering Support to join our Professional Services & Support team. This hybrid role is ideal for someone who enjoys both technical problem-solving and detail-oriented software testing. You'll be the first line of support for client issues and play a key role in validating software releases before they go live. 

This position is essential to helping us scale effectively by reducing disruptions to engineering and project teams while ensuring product reliability and user satisfaction. 

Key Responsibilities 

Serve as the primary point of contact for incoming support requests via email or helpdesk platforms 

Troubleshoot issues related to our software, document management systems, and supporting infrastructure 

Escalate complex bugs and development items to the engineering team with clear documentation 

Maintain accurate and detailed records of support tickets and client interactions 

Test new software builds/releases in a lab environment and log findings with precision 

Collaborate with developers to verify bug fixes, enhancements, and new features 

Provide usability and performance feedback to improve product quality 

Help maintain and improve internal documentation and knowledge base content 

Required Skills & Experience 

Familiarity with Microsoft SQL Server (able to write basic queries and interpret logs) 

Understanding of Microsoft IIS and Windows Server/Client OS environments 

Basic networking knowledge (IP configuration, DNS, connectivity troubleshooting) 

Strong written and verbal communication skills 

Highly organized and self-motivated, especially in a remote work environment 

Reliable high-speed internet and a quiet, dedicated home workspace 

Preferred Qualifications 

Previous experience in a technical support or QA/software testing role 

Background in legal tech or professional services software 

Familiarity with helpdesk/ticketing systems 

Exposure to version control tools (e.g., Git) or basic scripting knowledge (PowerShell, Bash, etc.) 

Why Join Us? 

Join a small, high-impact team shaping the future of legal tech 

Work remotely with the flexibility and autonomy to do your best work 

Contribute meaningfully to a growing company where your voice is heard 

Enjoy a culture built on trust, transparency, and collaboration