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Customer Service Representative

Hired by Matrix
Email

Position Type:

  • Contract
  • On-site

Required:

  • Preference for 1 of the following:
    • College Degree OR
    • Previous contact center experience.
  • At least 1 year of customer service, sales, or call center experience.
  • Ability to contribute in a fast paced, team-oriented environment.
  • Aptitude to multi-task and adjust quickly to change in a busy financial service center.
  • Highly professional, career driven, and committed to World-Class Service.  

Responsibilities:

  • Handle incoming phone calls regarding various service inquiries on accounts.
  • Respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
  • Functional support areas include Cash Management products and services, Online and Mobile app, and general account or financial related inquiries.