Referral Coordinator

The Referral Coordinator plays a key role in ensuring patients have a smooth and efficient experience when accessing imaging services. This position is responsible for managing scheduling workflows across imaging modalities, supporting clinical teams, and ensuring excellent communication with patients and providers. 

Key Responsibilities: 
-Coordinate and manage scheduling across multiple imaging modalities, including MRI, CT, Ultrasound, Bone Density, and Mammography.
-Monitor and adjust modality schedules to optimize utilization and ensure daily patient volume goals are met. 
-Provide guidance and support to colleagues regarding scheduling protocols and workflow questions. 
-Ensure appointment reminders are completed at least two days in advance, and verify financial responsibility prior to appointments. 
-Document all communications accurately and in a timely manner in the electronic health record (EHR). 
-Process tasks in the EHR to support patient scheduling, referral management, and internal performance goals. 
-Use and management multi-line phone systems to communication with patients, providers, and team members.
-Collaborate and communicate effectively through Zoom, Microsoft Teams, and other digital platforms.