Telecommunications Operator I (911 Dispatcher)
AURORA, CITY OF, POLICE DEPARTMENT
1200 E. INDIAN TRAIL
AURORA, ILLINOIS 60505
(630)256-3430
https://www.aurora-il.org/1457/Join-APD
Updated: August 13, 2025
Telecommunications Operator I
(911 Dispatcher)
The City of Aurora has opened testing and is accepting applications to establish an eligibility list for the position of Telecommunications Operator (911 Dispatcher) with the Aurora Police Department.
Under the direction of the Lead Telecommunications Operator, Telecom Operators are responsible for receiving and processing emergency and non-emergency calls from the public and dispatching police, fire, medical and other emergency services accordingly. Duties of this position may include but are not limited to: Dispatch and track the locations of public safety agencies dispatched by the Aurora Police Department's Telecommunications Center; Perform constant data entry and retrieve information from a variety of computer systems; Extract data and record essential information during emergency calls; Operate a variety of communications equipment including Computer Aided Dispatch (CAD), Records Management System (RMS) radio consoles, telephones and other computer systems; Maintain required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries (Training and certification courses provided); Perform general clerical duties; Other duties as assigned related to position.
This position requires a high school diploma or GED equivalent. Candidates must be able to pass the job simulation test and type 40 WPM corrected (with 90% accuracy). Must have the ability to complete licensing requirements, speak clearly, work in a stressful environment, and multitask. Required to work rotating shifts during training. This position may require you to work the first, second, or third shift, including weekends and holidays and requires the ability to work mandatory overtime. Spanish bilingual skills desired.
Must successfully pass pre-hire requirements including but not limited to a polygraph and psychological assessment, interview, background investigation, drug screen and meet physical requirements including a hearing test.
This is a full-time, union position. Beginning hourly pay is $30.11/hour, after 6 months $30.80/hour. An increase will also be given after 1 year in the position; and annual increases thereafter. Excellent benefit package is included.
UNION BENEFITS
The City of Aurora offers a comprehensive benefits package for full-time and eligible part-time employees in accordance with the Collective Bargaining Agreement:
- Annual pay increases (in accordance with Labor Agreement)
- Health, dental, vision, and life insurances
- Employee Assistance Program (EAP)
- Illinois Municipal Retirement Fund (IMRF)
- Paid vacations, holidays, floating holidays, personal days, and sick leave
- Gym membership reimbursement
- Uniform Allowance (as determined by Labor Agreement)
- Interpreters Stipend
- Tuition Reimbursement
- May be eligible for Federal Student Loan Forgiveness Program (if requirements are met)
How to Apply:
- Submit applications and resume online with the City of Aurora by August 20, 2025, by 3:00p.m. - Click Link To Apply!
- Schedule and take the video-based job simulation multiple-choice exam (ECOMM National exam) and complete the required typing test. Visit: www.nationaltestingnetwork.com to register, pay and select a testing location. Testing must be completed and submitted by end of day, September 5, 2025.
*There is a non-refundable base fee of $46.00 for testing and an additional cost for each department where you indicate you want to apply. Payments are made electronically using a credit card.
Please note: Candidates must submit an application and have successfully completed and met the cutoff scores for the job simulation test and typing test by the posted deadlines for further hiring consideration. Application status and notifications will be available through your UKG applicant profile.
Contact Information:
City of Aurora
Human Resources Department
44 E. Downer Place
Aurora, IL 60507
(630) 256-3430
To learn more about the City of Aurora, IL, visit: https://www.aurora-il.org/1111/About-Our-City
City Information: The City of Aurora is the second-largest city in Illinois with a population of approximately 200,000. The City of Aurora is 46 square miles and is one of only three cities in the state to span four counties: Will, Dupage, Kane, and Kendall.