Manager

Our Manager are responsible for ensuring smooth and successful daily operations, focusing on team performance, customer experience, and operational efficiency. This role includes managing food quality, team development, customer interactions, and maintaining a clean, organized, and safe work environment. Managers act as leaders during their shifts, ensuring all systems and procedures are followed to meet company standards and goals.

Key Responsibilities:

1. Customer Experience

• Ensure all guests are greeted warmly and leave satisfied.
• Handle customer complaints professionally to maintain positive guest relations.
• Ensure product quality, presentation, and speed of service meet company standards.

2. Team Management

• Provide clear direction and assign tasks based on business needs.
• Lead by example, embodying company values (GLOW).
• Train, onboard, and provide constructive feedback to team members.
• Praise and reprimand team members as necessary to maintain accountability.

3. Operations Management

• Oversee opening, shift change, and closing duties to ensure smooth transitions.
• Perform and validate completion of checklists (Daily, Shift, Cleaning, Par Levels).
• Maintain inventory control, ensure proper rotation, and minimize waste.
• Manage cash handling, including drawer closing and safe deposits.
• Monitor and report equipment and safety issues promptly.

4. Cleanliness & Safety

• Ensure adherence to food safety, cleanliness, and sanitation standards.
• Guide team members in completing Detailed and Shift Cleaning Checklists.
• Respond effectively to safety and emergency situations (e.g., injuries, fires).

5. Reporting & Communication

• Complete and submit daily reports (waste, product shortages, manager on duty, etc.).
• Communicate issues or updates with the General Manager (GM) promptly.

Qualifications:

• Previous experience in a leadership or supervisory role in the foodservice industry.
• Excellent communication skills to interact effectively with team members, leadership, and guests.
• Ability to handle customer complaints and team conflicts calmly and constructively.
• Knowledge of food safety, sanitation standards, and labor management.
• Strong organizational skills with the ability to multitask and prioritize.
• Must be 18 years or older and able to operate hazardous equipment safely.
• Proficiency in completing detailed checklists and reports.

Core Competencies:

• Leadership: Ability to motivate and guide a team toward achieving goals.
• Accountability: Maintain high personal and team standards for performance.
• Problem-Solving: Resolve issues quickly, calmly, and effectively.
• Customer Service: Deliver a positive and memorable guest experience.
• Team Development: Onboard, train, and coach team members for growth and success.

Benefits:

• Competitive pay based on experience.
• Leadership training and opportunities for career growth.
• 90-day probation.

Can be part-time or full- time.  Please indicate preference in application.