Claims Specialist - I and II

Placer County is currently accepting applications for Claims Specialist - I and II.  Each level in this job series has different minimum qualifications.  To be eligible for more than one level in the series, you must complete and submit separate applications and supplemental questionnaires for each recruitment: 

Claims Specialist - I        #2025-12855-01

Claims Specialist - II       #2025-12856-01

Looking for qualified candidates to assist victims with reimbursement from the state restitution programs and provide information to victims of crime about the state restitution program, and to function as an integral and supportive member of the Victim/Witness multi-disciplinary team.

Duties may include, but are not limited to, the following:

• Assist victims in completing victim of crime applications for; determine which documents will be necessary to support wage and/or medical losses on applications.
• Complete analysis of financial losses including those from medical expenses and wage losses; consider possible sources of reimbursement, i.e., insurance coverage, civil suit settlements, restitution orders and public assistance programs; obtain verification from medical providers, employers, insurance companies and other agencies.
• Determine and request necessary verification/data to accurately evaluate and determine applicant’s eligibility for designated programs.
• Interpret and explain designated program regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, to applicants and participants.
• Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program areas and related reporting requirements.
• Prepare correspondence, program information and related reports.
• Maintain records and statistics as requested by the Victim/Witness Supervisor.
• Perform various office support and clerical duties such as receiving and logging phone calls, typing and processing program forms.
• Travel to and from locations in a variety of outdoor weather conditions.
• Establish and maintain working relationships with other criminal justice and public and private agencies.
• Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service.

EOE