Public Information Representative I/II

ESD is currently recruiting to fill one Public Information Representative I/II vacancy within the department’s Communications Division. This division supports six ESD utilities, sustainability initiatives, and Administrative Services; it is a dynamic and exciting work environment with a supportive team. ESD’s Communications Division plays a critical role in promoting ESD programs and engaging San José’s diverse community to meet ESD goals. 

Aligning with ESD’s mission, Public Information Representative I/IIs help develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and the environment for San José residents and businesses. 

The selected candidate for the Public Information Representative I/II (PIR I/II) position will have an exciting opportunity to make a difference in the San José community as a member of ESD’s communications team. They will collaborate with ESD’s public outreach team and program staff to develop and implement outreach plans. The plans may consist of developing trilingual (English, Spanish, Vietnamese) messages for social media, digital ads, and commercials on television, radio, and digital formats. There may also be occasional tabling and presentation opportunities to engage our community.  

 
Typical responsibilities include: 
 

Assisting the ESD Communications Division team develop and implement public education plans. This includes developing goals, identifying target audiences (for English, Spanish, and Vietnamese speakers), recommending tactics and evaluation methods, determining budgets, applying the latest communication technologies and tools, and gathering and evaluating data to measure the effectiveness of public awareness campaigns.

Conducting community engagement activities (tabling, canvassing) for various ESD programs and initiatives. 

Writing and editing communications materials, including social media posts, brochures, flyers, web pages, video scripts, newsletters, news releases, advertisements, memos, surveys, and reports.

Managing content on ESD’s website.

Developing/editing videos.

Presenting to community groups.

Seeking new ideas and tactics to meet diverse community groups to ensure access to ESD programs and services.

The actual salary shall be determined by the final candidate’s qualifications and experience. The below salary ranges include an approximate five percent (5%) ongoing non-pensionable pay. The annual salary range for the positions are presently as follows: 


Public Information Representative I: $88,015.20 - $107,103.36 
Public Information Representative II: $97,144.32 - $118,067.04  


This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Minimum Qualifications

Public Information Representative I

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field. No minimum experience required.

Acceptable Substitutions: Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years.

Public Information Representative II

Education and Experience: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience. No substitution for education.

Licensing Requirements

Valid California Driver’s License may be required.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Computer Skills– Experienced with common business computer applications including but not limited to: Adobe Acrobat, MS Outlook, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Excel.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Customer Service - Demonstrates ability to anticipate internal and external customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful and friendly manner.

Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

Selection Process: 

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. 

You will be prompted to answer the following job-specific questions during the online application process. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Ganna Malik at ganna1.malik@sanjoseca.gov

The application deadline for this position is August 27, 2025. 

Additional Information:

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.  

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.  Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.  If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.  IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. 

How to Apply 

The requisition # for this job posting is 202501193. To view the full job announcement and apply for this position, please go to: www.sanjoseca.gov/citycareers 

PLEASE NOTE: YOU MUST APPLY & SUBMIT YOUR JOB APPLICATION AT www.sanjoseca.gov/citycareers IN ORDER TO BE CONSIDERED FOR A CITY OF SAN JOSE JOB OPPORTUNITY.  

If you have questions about the duties of this position, the selection or hiring processes, please contact Ganna Malik at ganna1.malik@sanjoseca.gov.