Implementation Specialist

GENERAL SUMMARY

The Implementation Specialist is responsible for the project management and installation of new client group benefit plans. Works closely with Delta Dental Sales Executives and Account Managers on pre and post-sales activities for individually underwritten new business acquisition and exiting business group set-up. 

ESSENTIAL FUNCTIONS

1. Responsible for role of project manager for large group implementation. Primary contact for large group customers/brokers during the requirements and implementation process
2. Coordinate new group implementation on assigned groups
3. Assess clients' needs and requirements to ensure successful implementation
4. Facilitate client implementation meetings
5. Interface with brokers, group administrators (clients), and internal partners to ensure accurate and timely implementation of new business
6. Conduct new group open enrollment presentation meetings and assist with health fairs as necessary
7. Ensure accurate system set-up for new and existing customers
8. Supports and maintains compliance with Customer Relationship Management reporting system
9. Serve as a department resource on health insurance exchanges
10. Assist the proposal department with questionnaires on Request for Proposals
11. Stay abreast of changing requirements with third party administrator and state product filings
12. Other duties and projects as requested by management personnel.
13. Some travel required

 This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

REQUIRED KNOWLEDGE, SKILL AND ABILITIES

1. Ability to excel in a fast-paced, high volume, dynamic environment in order to meet the needs of our customers and internal staff
2. Attention to detail
3. Implementation project management
4. Comfortable with public speaking
5. Excellent communication skills, both written and verbal
6. Strong organization skills with an ability to prioritize workload/multi-tasking
7. Flexible with work hours and ability to work overtime as needed
8. Self-motivation
9. Exceptional time management skills
10. High software proficiency with Word, Excel, Outlook, and PowerPoint
11. Salesforce system experience (preferred)
12. Ability to adapt to change

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor's degree and/or equivalent work experience
2. 2 years healthcare or insurance industry experience
3. 2-4 years of implementation experience (preferred)
4. Minnesota Health Insurance License (preferred)

WORK ENVIRONMENT/PHYSICAL DEMANDS

1. Travel Requirements: Some travel required
2. Weight Lifting Requirements:  up to 50 lbs

RELATIONSHIPS

1. Reports To: Senior Director of Client Services
2. Directly Manages: None
3. Internal Relationships: All departments
4. External Relationships: Group Administrators (clients), Brokers, Consultants and Third Party Administrator

BENEFITS & COMPENSATION 

Benefits for this position include medical, dental, vision, and life insurance; disability coverage, flexible spending plans, 401(k) plan, Paid Time Off (PTO), Holidays and days of remembrance. Visit HTTP://www.deltadentalmn.ord/employee-benefits-packages for more information.

The starting salary for this position is $52,500.00 to $66,000.00 annually. Salary offers will typically be made in the listed range. The Company takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including merit process and internal pay alignment, when determining the salary for potential new team members. In compliance with state and federal regulations, a potential new team member's salary history will not be used in compensation decisions. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees of applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint of charge, (b) in furtherance of an investigation, proceeding, hearing, or action including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)