Patient Accounts Specialist

PATIENT ACCOUNTS SPECIALIST

Salary (Annually)

$38,364.00 - $57,648.00

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to three years of increasingly responsible full-time clerical, sub professional accounting or collections work.

Researches databases and interviews patients and/or other individuals responsible for payment of patient accounts to obtain information on patient's financial status. May evaluate patient's financial status and determine the amount of payment due based on each individual's ability to pay.

1. Communicates with patient guardians, attorneys, bank trust officers, and other individuals through written correspondence, telephone, and personal visit to obtain information on patient's financial status, clarify information on accounts, and/or resolve any problems concerning payment of patient accounts. Provides information about patient accounts to supervisors and other staff by telephone, email or other written forms, or in person.
2. Explains and interprets hospital billing and collection polices and procedures to patients, financially responsible individuals, attorneys, and others.
3. Assists patients by completing applications for benefits, collecting necessary supporting documents, and maintaining contact with agency officials during the eligibility determination process. Refers patients qualifying for governmental medical insurance or financial assistance programs to the appropriate agency.
4. Posts account information into patient billing system and makes credit/debit adjustments as needed, prepares billing statements for accounts, and runs reconciliation reports to ensure balance in the patient billing system.
5. Prepares and maintains a variety of routine records and reports such as statistical documentation, patient account records, ledgers, and billing statements. Enters and retrieves information in various databases and maintains hard copy of patient records including financial data.