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General Description:

To receive, screen, evaluate and investigate referrals/complaints relative to alleged child abuse and/or neglect and alleged institutional abuse and/or neglect; to take the necessary measured to ensure the protection of children; and to do related work as required.

Knowledges, skills and capacities:

  • A thorough knowledge of interviewing skills and the ability to apply and initiate those skills effectively during telephone or other contact. 
  • A thorough knowledge of the principles, practices and techniques of investigative work and the ability to apply such.
  • The skill and capacities to form relationships with children especially when involves in the emergency removal, location and placement of children.
  • A working knowledge of state and federal laws relating to programs/mandates providing social services to and protection for children and youth.
  • A familiarity of community service resources and the ability to utilize them effectively.
  • The ability to prepare clear and concise reports pertaining to findings analysis, conclusions and/or recommendations
  • The ability to accept direction and work under the supervision of a supervisor; and related capacities and abilities.