Social Services Worker

High View Rehabilitation and Nursing Center - Madawaska

#HIVI

Social Services Worker

Job Summary:

The primary purpose of your job is to attain or maintain the highest practicable physical, mental or psychosocial well being of each resident and address associated family issues. Social services shall be provided in accordance with clearly defines written policies and procedures.

Major Duties and Responsibilities:

· Obtain the psychological history and participate in the comprehensive assessment and development of the care plan by the multidisciplinary team.

· Participate in the assessment of the resident on a quarterly basis or when there is a significant change the resident’s status.

· Plan and coordinate discharge plans as directed by the team

· Assist the resident and family with discharge plans, including an evaluation of the enforcement to which the resident will transfer, and refer to appropriate supportive services.

· Assure that a resident who displays psychosocial adjustment difficulty receives appropriate treatment and services to achieve as much reorientation as possible.

· Make subsequent visits in a timely manner in order to identify the resident’s medically related social and emotional needs and to provide ongoing services as needed.

· Maintain contact with the resident’s family and involve them in the resident’s care as appropriate.

· Maintain contact with other staff members relative to the resident’s needs and sharing pertinent information with other employees.

· Advocate for the rights of the resident and the resident’s family.

· Arrange and coordinate supportive community services as needed.

· Prepare and maintain progress notes as needed but at least quarterly if problems are identified on the care plan in which the social worker is involved.

· Recording of significant events, intervention with, or on the behalf of the resident, discharge planning efforts and referrals made to other agencies or community resources.

· Maintain a relationship with hospitals regarding potential admissions and work with internal team regarding occupancy.

CUSTOMER SERVICE STANDARDS

(Positive) Attitude: Visualizing each customer interaction from the viewpoint of the person you are serving is the basis behind good customer service. Treat each customer with respect, sensitivity, and appreciation for trusting us with their care and attention.

Appearance: Create a positive first impression by managing the physical appearance of the facility as well as your own.

Communication: Every personal interaction, whether it is in person or on the phone, provides the opportunity to show respect, concern, technical assistance, and willingness to satisfy that customer’s needs.

Call Bells: While not all of us work “on the floor,” we all have a responsibility to respond to a resident’s request for assistance when we are in the hospital or nursing home. Attend to their needs in a way that demonstrates care, courtesy, responsiveness and respect.

Commitment to Coworkers: Otherwise referred to as “The Golden Rule,” be considerate, professional, loyal, supportive of your coworkers. Treat others as you would like to be treated.

Customer Waiting: Residents, family members or customers who are kept waiting for a procedure or appointment are anxious or nervous. Help reduce their anxiety by providing them with updated information regularly and accommodating as well as anticipating their needs.

Hallway Etiquette: Create a favorable impression for resident, visitors and coworkers when you are sharing the hallway or stairwell. Good manners contribute to satisfaction.

Privacy: Ensure our customers’ basic right to privacy and modesty by creating and maintaining a secure and trusting environment. When entrusted with a customer’s affairs, we will treat all information as confidential. Discussions of these matters will be restricted to situations where the information is necessary to meet the customer’s health needs.

Safety: Safety is all of our responsibility to ensure an accident-free environment. Help eliminate actions and attitudes that can result in accidents.

Sense of Ownership: Take pride in what we do at High View. Feel responsible for the outcomes of our efforts. Recognize our work as a reflection of ourselves.