DMV REGISTRATION HELP DESK JOB ID 47847

                                       DMV REGISTRATION HELPDESK (Job ID: 47847)

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

Bureau of Registration

23 Hazen Drive, Concord, NH 03305

DMV REGISTRATION HELPDESK

(Clerk IV)

Position #30078

The pay range for this position is $17.81 - $23.39 per hour

This position offers a Trainee Status* at the following pay rate: $17.19 per hour

*Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year of hire date

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Registration has a full-time vacancy for Clerk IV, SOC Title 13-1150 TRNG AND DVLP SPECS-2, which has a 37.5 hour work week and is considered non-exempt.

NOTE:  it is required to apply on www.nh.gov as Handshake applications do not process in our system.

NH State Government will not have access to Handshake after 8/30/25, but the posting will remain open on www.nh.gov until closing date of 9/2/25.

SUMMARY: Trains, monitors and assists authorized agents of the state and other entities on the use of the Motor Vehicle systems, and answers questions within the Agent Helpdesk consistent with applicable state motor vehicle laws, administrative rules and policies and procedures.

YOUR EXPERIENCE COUNTS

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/Experience: Equivalent combination of 2 years of education and experience after completion of high school.

License/Certification: None required.

Other Requirements:

Selected candidate will undergo a fingerprint based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Must be able to travel throughout the state and work at various satellite offices for periods of time.

Trainee Option:

Candidates with an equivalent combination of 1+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

AFTER-HIRE REQUIREMENTS:

Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment. 

RESPONSIBILITIES: Trains authorized agents on the use of the Motor Vehicle computer systems, financial systems, inventory control procedures and other related systems and procedures.

Answers questions at the customer counter, during training sessions and on the telephone, providing assistance to authorized agents of the state and customers, consistent with applicable state laws, administrative rules and the Privacy law. Assists as required in the DMV contact center answering telephone calls regarding all aspects of the DMV.

Trains authorized agents regarding NH motor vehicle laws, administrative rules, policies and procedures, which involves traveling to and working in various town and city clerk offices.

Monitors authorized agents for proper computer operation, financial system, inventory control and other related systems. Verifies that the authorized agents are abiding by NH motor vehicle laws, administrative rules and policies and procedures.

Trains DMV personnel and other entities in the use of the Motor Vehicle computer systems, financial systems, inventory control procedures and other related systems as required.

Performs customer service, clerical, filing, and general duties as assigned, including operating the Motor Vehicle computer system(s) to serve the customers, completing various Motor Vehicle transactions.

Assists in implementing new Motor Vehicle software, hardware and procedures. Assists with scheduling training as necessary.

Troubleshoots problems for authorized agents, including checking all documents for accuracy, validity and authenticity. 

Attends and participates in various meetings throughout the State on a regular basis.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

For further information, please contact Jennifer O’Leary, Administrator II at Jennifer.N.OLeary@DOS.NH.GOV and 603-227-4287.

*TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

https://www.das.nh.gov/hr/benefits.aspx

Value of State's share of Employee's Retirement: 12.87% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

https://www.das.nh.gov/jobsearch/compensation-calculator.aspx

Want the specifics? Explore the Benefits of State Employment on our website:

https://www.das.nh.gov/hr/documents/BenefitBrochure.pdf

https://www.das.nh.gov/hr/index.aspx

EOE

TDD Access: Relay NH 1-800-735-2964