HUMAN SERVICES SPECIALIST JOB ID 47784
HUMAN SERVICES SPECIALIST I-II (Job ID: 47784)
State of New Hampshire Job Posting
Department of Health & Human Services
Bureau of Family Assistance
Concord NH District Office
Human Services Specialist I-II
Multiple Positions Available
Starting pay for this position: $22.50/hour - $34.14/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Bureau of Family Assistance has a full time vacancy for Human Services Specialist I-II
NOTE: it is required to apply on www.nh.gov as Handshake applications do not process in our system.
Summary:
Previewing the RJP is required in order to proceed with the hiring process. Please click on the link to view the realistic job preview. http://www.dhhs.nh.gov/media/av/realisticjobpreview_intro.htm
After viewing, please complete the required Disclosure Statement to submit with your application.
HSS I:
Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.
HSS II:
Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, with efficiency and minimal supervisory oversight. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff, participating in projects, and assisting with supervisory activities. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.
YOUR EXPERIENCE COUNTS
Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS
HSS I:
Education: Bachelor’s degree from an accredited institute of higher education. Each additional year of approved formal education may be substituted for one year of required work experience.
Experience: Two years of experience in: client or customer service-related work; explaining rules or regulations; interviewing; claims examination or similar audit and verification activities; direct social service delivery; implementing technical instructions; related work in fields such as banking, accounting, finance, auditing, insurance, customer service, marketing, human or social services; or other related work. Work in positions such as Human Services Specialist I, Social Worker, Case Manager, Counselor, or Case Technician will be considered as related experience. Each additional year of approved work experience may be substituted for one year of required formal education.
License/Certification: Must possess a valid driver’s license and/or have access to transportation for statewide travel.
Special Requirements:
1. Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training.
2. Must be able to work overtime when needed.
3. Must successfully complete the Human Services Specialist New Hire Core Competency Training and all supplemental curricula within the first 12 months of employment.
Responsibilities:
HSS I: ·
Assesses whole-person service needs as well as emergent needs to address barriers to economic mobility and/or self-sufficiency. Achieves, maintains, and applies comprehensive knowledge of diverse populations and their environmental trends, and connects individuals and families with other internal and external services to address needs or barriers related to social, economic, employment, education, health, mental health, child and vocational rehabilitation. Assesses, identifies, and addresses client language and cultural needs in order to ensure meaningful and equitable access to the Department’s programs, activities and services.
Determines and certifies applicants’ eligibility for state and federal public cash, medical and non-cash assistance programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Child Care, disability assistance and Long Term Care, including Home and Community Based Care (HCBC) waiver programs, as well as expedited support for individuals and families with emergency needs such as food insecurity, homelessness, utilities, domestic violence, child care or health, by systematically reviewing, evaluating, applying and deciphering applicant financial information, medical information, household composition, citizenship, and other factors applicable to eligibility requirements.
Applies complex and evolving federal and state law, regulations, policies and procedures for approximately 46 federal and state benefit programs, following required state and federal processing timeframes to efficiently meet clients’ needs in a timely manner.
Researches and analyzes applicant and client information with proficiency in automated databases, system interfaces, web-based software applications, and other resources, including but not limited to: the State’s integrated eligibility and enrollment system known as New Hampshire Empowering Individuals to Get Help Transitioning to Self-sufficiency (New HEIGHTS), as well as other State agency systems including the New England Child Support Enforcement System (NECSES), EBTEDGE, Medicaid Management Information System (MMIS), Systematic Alien Verification for Entitlements Program (SAVE), Verify Current Income (VCI), Asset Verification System (AVS), NH Employment Security (NHES), New Hampshire’s Unemployment Insurance System (NHUIS), and the Department of Health and Human Services (DHHS) self-service portal known as NH EASY. Uses state and federal data exchanges, as well as collateral internal and external sources to attain and verify information required to complete determinations and verify accuracy of decisions.
Conducts interactive in-person or phone interviews with applicants, current clients and/or their authorized representatives; ensures individuals’ communication needs, e.g., language barriers, developmental conditions, and other needed supports, are met to successfully meet interview objectives. Conducts on-site, direct services to clients in alternative community locations, such as Family Resource Centers and at special community events statewide.
Routinely reviews and assesses cases, including complex multi-program cases, and complex case activities, due to varying needs of each household member, to ensure all required information is current, accurate and accounted for. Identifies existence of potential fraud or over-issuance of benefits; determines and makes appropriate referrals for investigation to the Office of Special Investigations. In addition Long Term Care Specialist reviews and verifies asset history submitted by applicants, recipients, legal counsel, and authorized representatives for Long Term Care services, identifying improper asset transfers and determining the penalty period when appropriate; assesses resources in a point in time for the separation and protection of resources for the non-applicant spouse; assesses and calculates spousal allocations of income, and assesses patient liability for nursing facilities.
Participates in a Tier One and Tier Two Resolution Call Center to answer callers’ questions, concerns, and grievances in real time regarding case status, resources, processing, reports, notices, technical assistance with NH EASY and to obtain voice-recorded signatures for application use and scheduling. Provides customer service, including to people who are hostile and demanding, people in crisis and people with social-economic issues while following standard operating procedures.
Achieves high benchmark performance ratings using complex, extensive case management and maintenance practices and quality rating systems to meet state and federal performance requirements, such as the SNAP Error Rate, to serve individuals and families timely and to avoid reduction in federal funding and/or fiscal penalty assessments against the State.
Communicates professionally and effectively with a diverse client population, state and federal partner agencies, community providers and other service agencies to achieve positive client outcomes
INFORMATION ON HHS II CAN BE FOUND ON THE FULL POSTING AT WWW.NH.GOV
For further information please contact Nicole Michael, Supervisor V, NICOLE.M.MICHAEL@DHHS.NH.GOV and 603-271-6469
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
See this link for details on State-paid health benefits: https://das.nh.gov/hr/benefits.html
Value of State's share of Employee's Retirement: 12.87% of pay
Other Benefits:
o Dental Plan at minimal cost for employees and their families ($500-$1800 value)
o Flexible Spending healthcare and childcare reimbursement accounts
o State defined benefit retirement plan and Deferred Compensation 457(b) plan
o Work/life balance flexible schedules, paid holidays and generous leave plan
o $50,000 state-paid life insurance plus additional low cost group life insurance
o Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://das.nh.gov/documents/hr/JobSearch/FINAL_TOTAL_COMP_STATEMENT_ISSUE.xlsx
Want the specifics? Explore the Benefits of State Employment on our website:
https://das.nh.gov/hr/documents/BenefitBrochure.pdf
https://das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH 1-800-735-2964