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ABOUT THE HUB

The Husky Union Building (HUB) supports the Husky Experience through our mission to enhance UW Community, provide a dynamic event center, and foster student engagement. Leading with our core values of discovery, empowerment, equity, integrity, and service, our vision is that every UW community member feels welcome, cared about, and inspired to grow.

ABOUT HUB FINANCE AND BUSINESS OPERATIONS

HUB Finance and Business Operations serves the HUB and 10 other Student Life departments with Shared Services support encompassing human resources, information technology, and finance/accounting. HUB Finance and Business Operations processes thousands of transactions annually; oversees the activities of 60 full-time staff and 200+ student staff; and acts as comptroller for $20 million.

The HUB has an outstanding opportunity for an IT Student Assistant to join our team.

  • Expected Start Date: September 21, 2025.
  • Hours Per Week: Up to 19.5 during the academic quarter.
  • Work performed in person M – Th between 8 a.m. and 5 p.m. (Flexible based on class schedule).
  • Pay Rate: $20.76 per hour.

APPLY TODAY

Apply via Handshake today! Applications are reviewed in order of application date. Apply early to ensure consideration.

DUTIES AND RESPONSIBILITIES

In this role, you will be expected to perform the following duties and responsibilities:

  • Receive, create, review, categorize, assign, triage, and monitor incoming tickets.
  • Working with the IT Administrator, investigate tickets, identify root cause of issues, and respond accordingly to deploy resolutions.
  • Track and monitor IT assets and inventory.
  • Create and maintain automations, scripts, and other tools to support the management of devices and services.
  • Using Wordpress, draft and publish minor updates to websites.
  • Write and maintain end-user documentation and tutorials. Contribute to IT knowledge base.
  • Complete and support special projects as assigned.
  • Attend and complete unit and department training as scheduled.
  • Other related duties as assigned.

 

MINIMUM REQUIREMENTS

All HUB Student employees must meet these minimum requirements to be eligible for employment:

  • Current student enrolled in 6 credits (4 if graduate student) or granted “On Leave” status.
  • Authorized to work in the United States.

ADDITIONAL REQUIREMENTS

Students interested in this position must also meet these additional requirements:

  • Satisfactory completion of coursework in Informatics, Computer Science, Electrical and Computer Engineering, Business Information Systems, or equivalent experience and education.
  • Strong technical understanding of Windows systems.
  • Strong technical understanding of Microsoft Suite products.
  • Familiar with Wordpress.
  • Ability to solve problems and troubleshoot issues by applying critical thinking skills.
  • Must possess strong written and verbal communication skills.
  • Organized and have strong attention to detail.
  • Ability to work independently as well as with a team.
  • Pattern of excellent attendance and punctuality.

 

LEARNING OUTCOMES

The HUB is committed to supporting its student employees with more than a paycheck. You’ll develop meaningful relationships and practical, transferable skills to take into your career after graduation, including but not limited to:

  • Customer Service
  • Written and Verbal Communication
  • Conflict Resolution
  • Problem Solving, Reasoning, and Analysis
  • Personal Responsibility and Integrity
  • Leadership and Collaboration
  • Relationship Building
  • Time Management and Organization
  • Information Technology
    • Chance to investigate current processes and recommend, implement, and assess improvements to improve outcomes. 
    • Opportunity to gain hands-on experience with investigating and resolving IT issues in real-word scenarios.
    • Gain hands-on experience with industry standard helpdesk ticket platforms (ServiceNow).
    • Ability to spot issues and escalate it for further investigation.

 

DIVERSITY COMMITMENT

The Division of Student Life acknowledges the Coast Salish people of this land, the land which touches the shared waters of all tribes and bands within the Suquamish, Tulalip, and Muckleshoot Nations. Student Life is committed to developing and maintaining an inclusive climate that honors the diverse array of students, faculty, and staff. We strive to provide pathways for success and to purposefully confront and dismantle existing physical, social, and psychological barriers for minoritized students and communities. We engage in this work while learning and demonstrating cultural humility.

ACADEMIC COMMITMENT

As part of our commitment to the student experience, the HUB will periodically review student employee’s cumulative GPAs. The intent of these reviews is to offer holistic support and connect students to resources and academic support services. Your GPA has no impact on your eligibility for employment.

WORK STUDY

We are proud to be a Work Study employer. Work Study eligible students are encouraged to apply for this position.

EQUAL OPPORTUNITY EMPLOYER

We are proud to work with and for all UW students regardless of race, ethnicity, age, religion, (dis)abilities, gender identity, sexual orientation, class, or citizenship status. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. 

TITLE IX

The University of Washington prohibits sex discrimination and sex-based harassment in any education program or activity that it operates. Individuals may report concerns, make complaints, or direct inquiries to the Title IX Coordinator. The notice of nondiscrimination is located at: uw.edu/titleix/title-ix-notice/. 

ACCOMODATIONS

The University of Washington is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Disability Services Office at least ten days in advance at: 206.543.6450/V, 206.543.6452/TTY, 206.685.7264 (FAX), or dso@uw.edu.