Client Fit & Quality Specialist

Client Fit & Quality Specialist and Atelier Coordinator - Client Facing

Employment Type: Permanent, full time - 40 hours a week
Location: Office based - New York, US
Salary: $60-$75k depending on experience

About Us:

At Safiyaa, we create garments designed to empower—sculpted silhouettes that honour individuality, precision, and modern femininity. Founded in 2011 by Daniela Karnuts, the brand was born from a desire to offer pieces as exceptional as the women who wear them.

Every Safiyaa creation is made-to-order within our vertically integrated atelier system, where a single artisan oversees each piece from start to finish. Our collections span ready-to-wear, made-to-measure, and bespoke services, all united by a conscious, considered approach to craftsmanship.

Safiyaa is more than a fashion house—it’s a dialogue between designer, maker, and wearer. A commitment to timeless elegance, empowered self-expression, and conscious creation.

We are currently looking for a Client Fit & Quality Specialist to join our team. This individual will play a key role in refining the experience of our fittings—both virtually and in person—while supporting the continued excellence of our atelier’s production and customisation processes.

Job Description:

The Client Fit & Quality Specialist plays a pivotal role in ensuring that our remote, ecommerce, and local clients enjoy a seamless, outstanding experience. This role involves:

• Conducting virtual and in-person fittings,
• Sourcing and training local tailors
• Collaborating closely with internal teams to enhance our overall service quality.

Additionally, you will lead initiatives to improve customization guidelines feedback, made-to-measure guideline feedback, block pin guidelines and the measurement of finished garments to minimize issues and ensure a consistently premium product.

Key Responsibilities:

• Client Engagement & Fittings:
  • Conduct virtual fittings using video conferencing tools to capture accurate measurements and provide personalized fitting/ alteration advice for remote and ecommerce clients.
  • Travel to client locations to perform in-person fittings and consultations, delivering a hands-on, premium service experience.
  • Assist clients with exchanges, styling guidance, or fit-related queries to ensure satisfaction with their bespoke garments.
  • Follow up with each client post receipt of order to offer virtual fit services 

• Liaison & Collaboration:
  • Act as the primary point of contact between clients, ateliers, made-to-measure teams, and sales teams to ensure smooth communication and timely resolution of any fit or alteration issues.
  • Facilitate the flow of client feedback to continuously improve our products and service offerings.
• Local Tailor Sourcing & Training:
  • Identify and source qualified local tailors/ alteration studios to build a network of service centers for clients unable to visit our central facilities.
  • Develop training materials and conduct regular sessions to ensure local tailors adhere to our precise measurement standards, alteration protocols, and best practices.
  • Establish a protocol of mandatory information to be completed at each fitting to ensure all measurements and block pinnings and notes are recorded accurately in our systems for future reference
  • Providing IT and process protocols to local tailors for virtual fittings. ( Ipad, tripod, lighting, etc )
• Quality & Process Improvement:
  • Suggest initiatives to refine our customisation standards based on real time findings, ensuring that every piece meets our luxury quality benchmarks.
  • Work with QA to update customization and made-to-measure guidelines to ensure consistency across all client interactions.
  • Work with QA to ensure block fittings are done correctly by all stylists and block fitting manuals are clear for production to avoid error 
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• Documentation & Reporting:
  • Maintain comprehensive records of client interactions, measurement data, feedback, and fitting sessions (both virtual and in-person).
  • Generate regular reports to monitor client satisfaction, quality improvements, and training outcomes, using insights to drive further service enhancements.
• Coordinating Alterations
  • Ensure that all alterations from the fittings are filtered through the machinists according to their strengths.
  • Work closely with the atelier assistant to ensure these are completed on time
  • Quality control the garments and ensure that the alterations are done correctly and according to the notes.

Qualifications:

• At least 2 years of proven experience in a client-facing role, preferably within luxury fashion involving bespoke tailoring.
• At least 3 years in experience within production, alteration, garment tech
• Demonstrated expertise with virtual meeting platforms and in-person customer service, including a basic understanding of virtual fitting or styling technologies.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients, local partners, and internal teams.
• Strong problem-solving skills and meticulous attention to detail, especially regarding fit and quality standards.
• Willingness and ability to travel to client locations and service centers as required.
• Experience in sourcing or training external service partners (e.g., tailors) and leading quality improvement initiatives is highly desirable.
• Familiarity with CRM systems and quality management tools is an advantage.

Preferred Skills:

• Background in training or managing teams, particularly in fashion, tailoring, or quality control.
• A proactive, solution-oriented mindset with the ability to adapt quickly to new challenges.
• A passion for luxury fashion with an eye for detail in tailoring, fit, and quality standards.

What We Offer:

• A collaborative, innovative work environment that values creativity and exceptional service quality.
• Opportunities for professional growth and development within a premium, luxury brand.
• The chance to shape and enhance the future of bespoke tailoring and quality assurance through both digital and in-person engagements.