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Manager I - Credit and Collections

altafiber
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Job Purpose

We are seeking a dynamic and strategic Credit & Collections Manager to lead and oversee the credit, collections, and accounts receivable functions across our diverse customer base. This role requires a strategic thinker with a hands-on approach to managing internal teams and external partners, ensuring compliance with credit policies, optimizing cash flow, and minimizing bad debt exposure.

 

Essential Functions

  • Own and Drive Overall Collections Strategy, including:
  • Consumer accounts
  • Small Business
  • Enterprise clients
  • Wholesale partners
  • Multi-Dwelling Units (MDU)
  • Manage External Collection Agency (OCA) Relationships, including performance oversight and contractual compliance.
  • Lead In-House Collections Teams located in Hawaii and Cincinnati, ensuring alignment with company objectives and customer experience standards.
  • Own and Maintain the Company Credit Policy, making recommendations for improvements based on risk trends and business needs.
  • Oversee the Sale of Bad Debt to ensure compliance, maximize recoveries, and manage third-party relationships.
  • Implement Process Enhancements to improve efficiency, reduce DSO (Days Sales Outstanding), and optimize collections performance.
  • Lead Reporting & Analysis, providing actionable insights on collections performance, aging trends, and risk areas.
  • Manage System & IT Issues related to collections processes and tools, partnering with IT as needed for system enhancements.
  • Own Bankruptcy Handling, ensuring compliance with legal requirements and minimizing company exposure.
  • Analyze and Interpret Write-Off & Aging Trends, identifying opportunities for process improvements and risk mitigation.
  • Manage Payment Arrangements, working with customers to establish fair and effective solutions that support collections objectives.
  • Measure and Track KPI's, providing regular updates to leadership on collections performance, efficiency, and risk exposure.

 

Experience

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field required.
  • Minimum 7 years of experience in Credit & Collections management, preferably in a multi-segment or telecommunications environment.
  • Proven experience managing both in-house and outsourced collections operations.
  • Strong understanding of credit policy, collections strategies, and regulatory requirements (including bankruptcy).
  • Excellent analytical and reporting skills with proficiency in leveraging data to drive decision-making.
  • Experience with collections systems and IT issue resolution.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent communication and negotiation skills.

 

Education

  • Four years of College resulting in a Bachelor's Degree or equivalent experience
  • Bachelor's degree in finance, Accounting, Business Administration, or related field required

 

Special Knowledge, Skills, and Abilities

  • Proven experience managing both in-house and outsourced collections operations.
  • Strong understanding of credit policy, collections strategies, and regulatory requirements (including bankruptcy).
  • Excellent analytical and reporting skills with proficiency in leveraging data to drive decision-making.
  • Experience with collection systems and IT issue resolution.
  • Strong leadership skills with the ability to motivate and develop teams.
  • Excellent communication and negotiation skills.

 

Supervisory Responsibility

  • Has 2 or More Full-Time Direct Reports