Bureau Manager

Seeking a leadership role where you can truly empower a team? Do you excel at navigating complex regulations and ensuring legal compliance? Are you looking for an opportunity to contribute to the integrity of mental health professions? We encourage you to apply! The Utah Department of Commerce, Division of Professional Licensing (DOPL) has a manager position to fill. 

ADVERTISE TO

Wed. 07/30/25 11:59 PM Mountain Time

https://www.governmentjobs.com/careers/utah/jobs/5017016/bureau-manager?department[0]=670%20Department%20of%20Commerce&sort=PositionTitle%7CAscending&pagetype=jobOpportunitiesJobs

**This position may be in the office for training, and then may be able to telework up to two days per week (if eligibility requirements are met).

PRINCIPAL DUTIES

In this position, you will manage the bureau for mental health professions and will report directly to the Licensing Administrator, who is responsible for Nursing, Mental Health, Cosmetology, and other professions. You will be responsible for leading and developing a team of four employees to ensure that all aspects of licensing are addressed, the boards and committees' function and are supported, and that laws and rules are complied with.

Key Responsibilities

• Team Leadership and Development:
  • Lead, mentor, and develop a team of four licensing specialists, fostering a collaborative and high-performing environment.
  • Conduct regular performance reviews, provide constructive feedback, and identify professional development opportunities for team members.
  • Delegate tasks effectively and ensure equitable workload distribution within the bureau.
  • Onboard new team members and provide ongoing training on licensing procedures, regulations, and system updates.
• Licensing Operations Management:
  • Oversee and ensure the timely and accurate processing of all license applications, renewals, and related inquiries for the managed professions.
  • Develop and implement efficient workflows and procedures to optimize licensing processes.
  • Address complex licensing issues, appeals, and disciplinary actions in collaboration with legal counsel and boards.
• Board and Committee Support:
  • Provide comprehensive administrative and logistical support to the board and committees associated with the managed professions.
  • Coordinate and facilitate board meetings, including preparing agendas, drafting minutes, and ensuring all necessary documentation is available.
  • Act as a primary liaison between the bureau, licensees, and the respective boards and committees.
  • Ensure board directives and decisions are accurately implemented and communicated.
• Legal and Rule Compliance:
  • Ensure strict adherence to all state and federal laws, administrative rules, and policies governing the licensing of mental health professionals.
  • Stay abreast of changes in legislation and regulations impacting the professions and ensure the bureau's practices are updated accordingly.
  • Collaborate with legal counsel on the interpretation of laws and rules, and in responding to legal challenges or public inquiries.
  • Proposing regulatory amendments and actions to the licensing board.
  • Collaborating with investigative personnel to ensure rigorous enforcement of licensing statutes.
• Stakeholder Communication and Service:
  • Serve as a primary point of contact for inquiries from licensees, professional organizations, the public, and other government agencies regarding the managed professions.
  • Ensure high-quality customer service is provided by the bureau team, addressing questions and concerns professionally and efficiently.
  • Develop and disseminate clear and concise information regarding licensing requirements, processes, and regulatory updates.
  • Advising the Licensing Administrator,  Assistant Division Director, and Managing Director
  • Writing administrative rules.
  • Performing other duties related to the management of a licensing team.

THE IDEAL CANDIDATE

We are seeking a highly motivated and experienced professional who embodies the following character traits:

• Proficient written communication abilities.
• Detail-oriented and organized.
• Strong communicator and collaborator.

MINIMUM QUALIFICATIONS

Experience managing, supervising, or leading employees, programs, and/or projects.

Competency with Word and Excel.

PREFERRED QUALIFICATIONS

• Current or Prior DOPL employee.
• Mental Health license (LCSW, LPC, LMFT, etc.).
• Experience in compliance with laws and regulations.
• Two or more years of supervision/management experience.
• Manage and coordinate licensing boards or other professional organizations.
• Experience writing administrative rules.

WHY YOU SHOULD JOIN OUR TEAM

The mission of DOPL is “Strengthening trust in Utah's professional workforce through effective licensing, balanced regulation, and consumer engagement to facilitate informed decisions”. To learn more about our division, please visit our website. 

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.

AGENCY

The Department of Commerce is the licensing and registration agency for Utah's professional and business community.  We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending. You can learn more about our agency by visiting our website.

BENEFITS

• Health Insurance - Public Employee Health Program (PEHP):
  1. 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.
  2. 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage.
  3. 4 vision plan options under EyeMed or OptiCare
• Retirement - Utah Retirement Systems (URS):
  1. Employees who have any service credit with an employer covered by the Utah Retirement Systems before 7/1/2011 are in the Tier I Public Employees System.
  2. Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.
     • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
     • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
  3. Employer contributions to your 401(k) are vested after four years.
• Paid Time Off:
  1. Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
  2. Annual leave amounts increase with years of service.

Qualifications:

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

• The ability to plan, organize, and prioritize time and workload to accomplish tasks and meet deadlines.
• Knowledge of interviewing/investigative/negotiation techniques.
• The ability to provide consultation and/or expert advice or testimony.
• Knowledge of agency and/or organizational program(s).
• Ability to use logic to analyze or identify underlying principles, reasons, or facts associated with information or data to draw conclusions.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Ability to speak concisely and effectively; listen to, and understand, information and ideas as presented verbally; English fluency.
• Ability to organize information clearly and concisely.
• Ability to read, interpret, and apply laws, rules, regulations, policies, and/or procedures.
• Ability to compose and produce reports, documents, and related material.
• Ability to communicate information and ideas clearly and concisely in writing; read and understand information presented in writing; English fluency.

Supplemental Information:

• Classification: Manager I, Commerce (#36507).
• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
• Please note that a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• DHRM rules apply for promotions/transfers.
• Valid driver's license required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).
• Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.