Lead Guest Service Agent
Imagine making a career of creating memorable guest experiences. We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
Want to be part of a growing company with commitment to train and develop, true passion for service, come and be part of the team!
You will receive:
- On the job training
- Growth Opportunities
- Competitive Pay rates
- Benefits (Medical, Dental and Vision available 1st day after 60)
- Company Paid Life Insurance
- Paid Time Off
- Special Recognition Programs
- Team Member Discounts
The ideal candidate is friendly, courteous, and always smiling (with guests and fellow Team Members). Committed to innovation, quality, and continued growth.
Responsibilities:
- Assist Management in the efficiency of a thorough operation in all aspect of the Front Office.
- To instill professionalism, demeanor, appearance, ethics and image of self and subordinates.
- Eliminate credit adjustments.
- Must maintain “positive” guest relations.
- To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
- To assist in the preparation of schedules according to resort business demands and within the structure of the budget.
- Resolve all guest complaints at the Front Office level of management while giving the guest the feeling of assurance that their situation is being taken care of by the most capable person on the property.
- Assist with the supervision of all Front Office operations efficiently and profitably while reflecting a courteous and hospitable manner.
- Coordination and handling of guest room keys, house mail and messages
- Maintain a secure and safe environment for employees and guest.
- Assist with monthly departmental staff meetings.
- Execution of special projects assigned by the Guest Service Manager or General Manager.
- Ensure that all staff members are trained and able to assist in all property emergency procedures.
Maintain a friendly, personable disposition
Job Requirements:
- Possess excellent verbal and written communication skills, with proficiency in the English language.
- Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.
- High School Diploma and/or equivalent experience with 1-3 years minimum in the Lead Guest Service
Agent capacity. - Must have extensive computer and POS experience. Experience with the utilization of Maestro system a plus.
- Prior cash handling and data entry experience required.
- Able to work weekends and holidays
- Stand, sit or walk for an extended period of time or for an entire work shift
Location: Avanti International Resort
8738 International Dr 32819