You are viewing a preview of this job. Log in or register to view more details about this job.

IT Support Technician

my3Twelve
Email

Job Description 

Do you have a passion for gaming and IT operations? As a part of my3Twelve team, you will have an opportunity to be a front-line IT support technician with our clients to deliver experiences that meet the needs of our customers. My3Twelve is seeking someone who has a passion for gaming and delivering front-line IT operations support.  

 

Key Responsibilities 

  • Be front line for technical improvements, including desktop support and troubleshooting hardware and software issues
  • Perform the IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
  • Develop and own a process for managing requests including how issues are tracked, status is communicated, and resolved
  • Identify, advocate for, and implement changes for the IT helpdesk process workflows based on requirements
  • Work on both tactical (day-to-day) and strategic (long-term) projects
  • Learn and implement best practices from other IT pros across organizations
  • Lead the effort to evaluate and recommend hardware for various disciplines

  

Qualifications 

  • IT Operations/Engineering experience
  • Service-minded, positive, can-do attitude
  • Experience with ITIL process-based helpdesk system
  • Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
  • Experience with corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
  • Extensive knowledge of client hardware for setup, optimization, and troubleshooting
  • Knowledge of authentication issues and resolutions
  • Knowledge about basic network issues and resolutions
  • Knowledge of printing and common issues

  

Highly Recommended 

  • IT Operations/Engineering experience with a Game Studio
  • Experience writing code/scripts in C# or PowerShell
  • Experience troubleshooting client related issues in a corporate environment and the restrictions that comes with said environment
  • Experience with network security and administration

This is a full-time, onsite position based in Redmond, Washington