Information Technology Specialist (Computer Support Specialist)

Assists in coordination of personal computer service, maintenance and training throughout the institution.

Provides basic and advanced hardware and software technical support to users of personal computers and associated equipment.

Provides technical support to Bureau of Prisons (BOP) data communications users.

Performs diagnostics, troubleshooting and repairs on field personal computers and all related equipment.

Analyzes the need for new computer equipment and recommends means of acquisition.

Required to perform investigations involving staff misconduct in respect to information and computer security.

Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution.

The staff's correctional responsibilities precede all others required by this position and are performed on a regular and recurring basis.