Service Desk Technician

Northeast Center for Youth and Families is seeking a full-time Service Desk Technician.

The Service Desk Technician is responsible for handling first level support of service requests relating to all technology, including, but not limited to: workstations, servers, printers, networks, and vendor specific hardware and software. Provides; IT Support relating to technical issues; basic technical support at the network level; basic remote access solution implementation and support.

Knowledge, Skills, and/or Abilities Required:

- Professional IT Certifications, such as: Comp TIA A+ and Network+, Microsoft MCP, MCSA, or MCSE desirable but not required

- Knowledge of Active Directory and Office 365 Administration

- Advanced understanding of operating systems, business applications, printing systems, and network systems

- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

- Diagnosis skills of technical issues

- Ability to multi-task and adapt to changes quickly 

- Technical awareness: ability to match resources to technical issues appropriately

- Service awareness of all organization’s key IT services for which support is being provided

- Typing skills to ensure quick and accurate entry of service request details

NCYF offers competitive wages, a dynamic work environment & the following benefits: Medical/Dental Insurance; Disability; Group Term Life/Voluntary Life; 401k Retirement; Paid Holidays/Vacation Pay; Whole Life, Critical Illness, Accident Insurance; Medical and Dependent Care Flexible Spending Accounts; Employee Assistance Program (EAP), Tuition Reimbursement, and Member Discounts.
 

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