IT Intern
About Us:
E4 Connect is a locally owned telecommunications provider based in Meridian, Idaho. We specialize in reliable, high-quality voice services, high-speed broadband, and innovative solutions for tomorrow’s needs. Our team consists of highly trained and knowledgeable professionals dedicated to providing fast personal service with cutting-edge technology. Our IT department plays a critical role in supporting our employees and infrastructure, ensuring seamless day-to-day operations. We are currently seeking a detail-oriented and enthusiastic IT Intern to join our team and gain hands-on experience in IT support, networking and telecommunications.
Our vision is to empower communities with exceptional, next-generation broadband, voice, and technology solutions. We service rural communities in Idaho, Oregon and Nevada.
Core values are our fundamental beliefs and guiding principles that shape our culture, influence our decision-making, and drive our actions.
- Problem Solver - Our strengths lie in identifying problems and implementing solutions that drive success and improvement.
- Fire in the Belly - We approach every challenge with unwavering enthusiasm and an unyielding desire to succeed.
- “I Got This” Mindset - We maintain a positive outlook and strong self-belief, empowering ourselves to handle whatever comes our way.
- Humble Yet Confident - We acknowledge our strengths without diminishing the value of others’ contributions.
- Authenticity - We prioritize honesty and integrity, always doing what we say we will do.
Helping Others Succeed - We dedicate ourselves to empowering and supporting every member of our team to achieve their goals.
Position Summary:
As an IT Intern, you will be an integral part of the IT support team, assisting with the resolution of helpdesk tickets, troubleshooting hardware and software issues, and supporting basic networking tasks including telecommunications. This internship is ideal for students or recent graduates looking to build a strong foundation in IT operations and support.
Key Responsibilities:
Helpdesk Support:
- Monitor, triage, and resolve incoming IT support tickets via the helpdesk system.
- Provide first-level technical support to end-users for hardware, software, and peripheral issues and telecommunications.
- Assist with password resets, account lockouts, and basic user account management.
- Document all support activities, solutions, and follow-ups in the ticketing system.
Hardware & Software Support:
- Set up, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
- Install and update software applications and operating systems.
- Assist with imaging and deploying new machines to employees.
Networking Support:
- Perform basic network troubleshooting (e.g., connectivity issues, IP conflicts, DNS/DHCP issues).
- Assist with Wi-Fi access setup and troubleshooting.
- Support the IT team in maintaining network documentation and diagrams.
Administrative & Project Support:
- Maintain and update IT asset inventory and equipment logs.
- Assist with onboarding/offboarding tasks, including hardware provisioning and account setup.
- Participate in IT projects such as system upgrades, audits, and documentation initiatives.
Required Qualifications:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, operating systems (Windows/macOS), and software applications.
- Familiarity with networking fundamentals (e.g., TCP/IP, DNS, DHCP, LAN/WAN).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Willingness to learn and take initiative.
Preferred Qualifications (Nice to Have):
- Experience with helpdesk ticketing systems (e.g., Jira, Zendesk, Freshservice, ServiceNow, Wrike, NISC).
- Exposure to Active Directory, Office 365, or Google Workspace administration.
- Basic scripting knowledge (e.g., PowerShell, Bash, Python).
- Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Screen Connect).
What You’ll Gain:
- Real-world experience in IT support and infrastructure.
- Exposure to enterprise IT tools and best practices.
- Mentorship from experienced IT professionals.
- Opportunity to contribute to impactful IT projects.
- A potential pathway to full-time employment based on performance.