Customer Service Representative
Benefits
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Our agency has been proudly serving the community since August 2015, and our team of 11 (and counting!) is passionate about making a difference while enjoying a fulfilling and dynamic work environment. We believe in creating opportunities for growth and rewarding hard work with generous benefits, including retirement plans, comprehensive health insurance, paid time off, and monthly, quarterly, and annual bonuses. To keep things exciting, we also host weekly prize opportunities and team-building events.
As a proud graduate of Texas A&M University, I bring my commitment to excellence into every aspect of our agency. Our dedication to community involvement is reflected in my roles on the Advisory Council for the Salvation Army, the Irving Sunrise Rotary Club, and the Board of Directors for the City of Irving. I’ve also been honored as an Irving Rising Star and recognized for leadership by the World Malayalee Council of DFW Province.
In our office, we live by our core values integrity, ownership, humility, teamwork, positivity, excellence, growth, and a touch of awesomeness. These principles guide everything we do, fostering a supportive and collaborative atmosphere where team members thrive.
If you’re ready to join a fun and inspiring environment where your contributions are valued, we’d love to welcome you to our growing team!
Responsibilities
- Build and maintain strong customer relationships, following up as needed.
- Provide prompt, accurate, and friendly customer service, handling inquiries related to insurance availability, eligibility, coverages, policy changes, claims, and billing.
- Stay committed to success with a strong work ethic every day.
What We’re Looking For
- People-oriented, with excellent communication skills (written and verbal)
- Strong organizational skills and attention to detail
- Self-motivated and committed to delivering excellent customer service
- Ability to work effectively in a team environment
- Able to multi-task in a dynamic setting
Key Expectations
- Comfortable making at least 100 outbound calls per day or engaging in 8+ Auto Conversations daily.
- Understand that we are risk managers focused on Auto, Home, and Life insurance in every conversation.
- Willingness to be coachable, learn continuously, and meet weekly activity goals based on effort, not just sales.