Operations Analyst (Mandarin/English)

Job Title: Operations Analyst (Mandarin/English)
Location: Santa Monica, CA

Are you a detail-oriented, analytical, and bilingual professional looking to make an immediate impact in our company?  The World Protection Group, Inc. (WPG) is a premier full-service international security firm specializing in Executive Protection. We are licensed in the State of California and have built a trusted network of vetted resources in over 30 locations worldwide, enabling us to protect our clients wherever they go. We are seeking a driven Operations Analyst fluent in Mandarin and English to join our team in Santa Monica. In this key role, you’ll combine your analytical skills and marketing insight to optimize our daily operations, support recruiting efforts, and help drive strategic decision-making.

As an Operations Analyst, you’ll work directly with our CEO and management team. You’ll provide data-driven insights, manage marketing performance tracking, support recruitment analysis, and assist with general operations to ensure smooth business flow. If you thrive in a collaborative environment and want to grow with a dynamic company, we’d love to hear from you!

What You’ll Do:

• Analyze operational workflows and recommend process improvements to boost efficiency.
• Track daily recruitment activities and maintain candidate pipeline reports.
• Collect, analyze, and report marketing data to evaluate campaign performance and inform strategy.
• Translate marketing materials, reports, and communications between English and Mandarin.
• Prepare clear, actionable business reports, dashboards, and presentations for leadership.
• Assist with general office operations, process documentation, and compliance tracking.
• Collaborate with team members on ad-hoc projects, operational improvements, and presentations.
• Contribute creative ideas for social media and digital marketing using performance data.

What We’re Looking For:

• Bilingual fluency in Mandarin and English (written and spoken).
• Bachelor’s degree preferred (Business, Marketing, Analytics, or related field).
• 1–2 years of experience in operations analysis, marketing analytics, or administrative support.
• Strong analytical and problem-solving skills with the ability to translate data into clear insights.
• Proficiency with Microsoft Office, especially Excel (pivot tables, charts) and PowerPoint.
• Familiarity with social media metrics and basic marketing performance indicators.
• Basic graphic design or content editing skills are a plus.
• Excellent communication, time management, and organizational abilities.
• High attention to detail, discretion, and a collaborative team spirit.
• Self-motivated and eager to help others and contribute to company growth.

Position Details:

• Schedule: Full-Time, Monday – Friday, 9:00 AM – 5:30 PM
• Pay Range: $20.00 – $23.00 per hour, paid bi-weekly
• Benefits: 401(k), medical and dental insurance
• Dress Code: Business Casual
• Reports to: CEO and Managers