Case Manager I - Mark's Walk

   Case Manager I
***Case Manager I works in a 1-1 high acuity setting.***

Scope of Service: Scope of Service: Provides a comprehensive array of support focused on skill-building and case management activities supporting clients to achieve a meaningful level of independence and well-being. Completes screenings and assessments with clients to support the development of person-centered care plans to support individual growth. Provides services in a team approach which include but are not limited to: rehabilitative supports, skill building for activities of daily living, access and engagement to area resources, facilitates psycho-education groups, socialization, and community integration. Collectively engages in day-to-day program activities, completes assigned documentation per contract and agency requirements, and assists with maintaining a clean working environment. Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

Client Care:

• Establishes rapport and positive working relationships with clients while maintaining professional ethics and boundaries.
• Enhances a client’s daily living skills by assessing and providing various modalities of teaching and assistance (e.g., modeling, prompting, hands-on assistance) with daily living.
• Develops, implements, and monitors person-centered plans with the client in all aspects of care, up to and including the intake and discharge processes.
• Coordinates and assists clients with case management needs: Referrals, obtaining and maintaining entitlements, money management, accessing treatment, medical care, transportation, housing, wellness/nutrition, legal services, education, and employment, etc.
• Assists the client in identifying potential barriers to achieving their aspirations and goals and links the client to appropriate services to address these obstacles.
• Meets regularly with each client to review progress, mental health stability, upcoming appointments, and activities.
• Supports clients to learn local transportation while providing transportation to meet client needs.
• Staff may be required to transport clients in personal vehicles in community-based settings and shared-living programs.
• Conducts regular apartment/room inspections and assists the clients in maintaining the cleanliness of their living spaces, which may require hands-on assistance.
• Develops and maintains working relationships with families, natural supports, and external providers and advocates on behalf of clients as necessary.
• Facilitates/co-facilitates psycho-educational groups as indicated.
• Completes service entry documentation by contract and agency requirements.
• As applicable, administers breathalyzer tests and urinalysis samples.
• Conducts rounds within the program, as indicated
• Attends and participates in staff and All-Treaters’ meetings, rounds, and supervision.

Environmental Responsibilities:

• Maintains a clean, well-organized work environment.
• Ensures all program egresses and walkways are clear to support workplace safety.
• Notifies supervisor of maintenance and/or safety issues and generates work orders as needed.
• Conducts and participates in fire and emergency evacuation drills and reviews the emergency preparedness plan as outlined in agency policy.
• Participates in Food Bank activities as assigned.
• Completes other designated environmental tasks as assigned.

Quality Assurance:

• Adheres to policies and practices as outlined in the staff handbook and program operations manual.
• Consistently works in a respectful, constructive, and cooperative manner.
• Upholds all Health Insurance Portability and Accountability Act (HIPAA) regulations and secures all necessary releases of information for outside communication.
• Models culturally competent behavior, interacting with clients, providers, family, and fellow staff.
• Maintains accurate electronic records and case files as assigned and in accordance with programming, contractual, licensing, and accreditation requirements.
• Adheres to the standards of the Council on the Accreditation of Rehabilitation Facilities.
• Participates in agency committee work when available or as permitted.
• Completes all trainings as required per program contract and agency policy.
• Attends agency-sponsored in-services, outside trainings, conferences and meetings to facilitate continued professional growth and ensure the quality of case management practices.

QUALIFICATIONS

• Bachelor’s degree preferred with a minimum of one (1) year of experience. High school diploma considered with two (2) years’ experience, including one (1) year working with Continuum.
• Prior experience working with people with persistent chronic mental illness and/or addiction.
• Valid driver's license required. Reliable vehicles are required in community-based settings and shared-living programs. Employee must maintain the minimum required CT State automobile liability insurance on personal vehicle.
• CPR/First Aid certification offered as part of orientation. Employee responsible for maintaining ongoing certification.
• Proficient reading, writing, and oral skills required, including computer proficiency and familiarity with electronic record keeping.
• Knowledge of the community support system and resources preferred.

Hourly Rate for Case Manager I - $21.01

Mark's Walk/ ICL New Haven - New Haven, CT

• FT 40 Hours Monday - Friday 7AM - 3PM