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Help Desk Intern - Fall Semester Internship with Stipend (September 8 - December 3)

The Center for Health Care Services
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Help Desk Intern - Fall Semester Internship with Stipend (September 8 - December 3)

This part-time 13-week (240 hour) internship offers a competitive stipend ($17/hr) for students who are not receiving course credit toward a program for the internship.

Running Sept 8 through December 3, work up to 20 hours per week and earn as you learn!

***Please note that this position is contingent upon funding availability. While we are excited about the opportunity, we encourage applicants to consider that there may be a possibility that this position will not be finalized.

Job Summary: 

We are seeking a motivated and detail-oriented IT Helpdesk Intern to join our team. In this role, you will provide first level technical support to employees, assist with troubleshooting hardware and software issues, and ensure smooth IT operations within the company. This is a fantastic opportunity to gain hands on experience in a fast-paced technology environment. 

Key Responsibilities: 

  • Respond to technical support requests via email, phone, or in person. 
  • Diagnose and resolve hardware, software, and network issues for end users. 
  • Assist in setting up and configuring new computers, peripherals, and mobile devices. 
  • Maintain an inventory of IT equipment and track assets. 
  • Document and update technical issues in the ticketing system. 
  • Collaborate with the IT team on special projects and initiatives. 
  • Provide basic training and support to users regarding system usage. 
  • Ensure compliance with company IT policies and procedures. 

Qualifications: 

  • Currently pursuing a degree in Information Technology, Computer Science, or a related field. 
  • Basic understanding of hardware, software, and networking concepts. 
  • Excellent problem solving and communication skills. 
  • Ability to work independently and as part of a team. 
  • Customer focused mindset with a positive attitude. 
  • Familiarity with operating systems (e.g., Windows, macOS) and common office software (e.g., Microsoft Office Suite). 

Preferred Skills: 

  • Experience with ticketing systems or remote desktop tools is a plus. 
  • Knowledge of Active Directory and basic IT security principles. 

Working Conditions: 

  • This is an in-office internship requiring approximately [insert hours] hours per week. 
  • Some lifting of IT equipment (laptops, monitors) may be required.