Customer Care Representative
Customer Care Representative (Full-Time, In Office)
Are you someone who finds purpose in helping others and thrives in a team-centered environment? We’re looking for a passionate, detail-oriented person to join our Christian financial non-profit as a Customer Care Representative.
The ideal candidate demonstrates empathy, professionalism, and clear communication while handling confidential financial matters. Experience in financial services or banking is helpful but not required. Training is provided. Please include a brief statement of faith with your application, sharing how your beliefs align with our mission.
Daily duties include, but are not limited to, the following:
- Passionately contributes to a customer-focused environment and consistently surpasses customer expectations.
- Manage incoming calls and identify and assess customer needs to exceed expectations and delight our customers.
- Handle customer complaints, provide appropriate solutions and alternatives in an efficient manner, follow up to ensure resolution whenever possible, and exercise discernment for escalating issues when appropriate.
- Keep records of customer interactions and process customer account documentation.
- Open, maintain, and terminate customer accounts; understand and fulfill the fiduciary duties required by account type.
Note: This role does not include supervisory responsibilities.
What you can expect:
- Welcoming, in-office environment with a team that values collaboration
- Purpose-driven work that makes a real difference in people’s lives
- Ongoing training and personal development
- Outstanding benefits such as employer paid high-deductible health plan that includes a health savings account, dental and vision coverage, and life insurance. See job posting for more details.
If you're looking for meaningful work and want to grow with a team that will invest in you, we encourage you to apply. Learn more about our generous benefits and values in the full job posting.
Questions?
Reach out to:
Josh Geske, Manager for Customer Care
📧 geskej@orchardalliance.org