Provider Support Coordinator

A career with the Lucas County Board of Developmental Disabilities is a rewarding one that goes way beyond the competitive pay and outstanding benefits package. Employment at the Board provides leadership training, mentoring, and ongoing professional development opportunities in a variety of fields and interests. Each role offers a generous retirement contribution match, low insurance premiums, and a chance to serve the public by making a difference in the community. Apply now and help us help individuals we serve reach their full potential! 

Provider Training Responsibilities

• Oversees, assesses, develops and conducts provider training to enhance the development of the    provider network in quality service delivery concepts, best practices and compliance with applicable laws, rules and regulations. 
• Develop training programs for outsource or internal use. 
• Chooses appropriate methods to assist providers and departments (simulations, onsite training, web development and professional development classes)
• Promotes available training opportunities to LCBDD employees and providers.
• Conducts annual organizational wide needs assessment and identify skills or knowledge gaps that need to be addressed with community providers.
• Evaluates and assesses provider training material for feedback.
• Monitors provider’s effectiveness and implementation of training for their employees.
• Summarizes evaluation reports to determine the impact of training on providers and the skills and effectiveness of their employees’ 
• Maintains updated curriculum database and training records stipulated by compliance and regulations.
• Provides train-the-trainer sessions for internal subject matter experts employed by the provider.
• Schedules and coordinates all training with providers to ensure compliance and rules are being met.
• Provides consultation, referral and linkage to available educational enhancement both within the board and in the community.
• Oversees and monitors internal systems that benefit providers for ongoing compliance, training and consultation. 
• Researches and orders training supplies and materials.   
• Provides Oversight and Coordination of Adult Day Settings Reviews.

Provider Compliance Responsibilities

• Conducts administrative oversight of providers through Coordination of Provider Compliance Reviews, Special Provider Compliance Reviews, and verification of Plans of Correction (POC). Conducts periodic internal reviews or audits to ensure that compliance procedures are followed. Prepares compliance audit data by compiling and analyzing internal and external information. Assess  compliance or operational risks and develop risk management strategies.
• Identifies compliance issues that require follow-up or investigations.
• Reports and files appropriate compliance reports with the County Board and Department of Developmental Disabilities (DODD).
• Disseminates DODD’s written policies and procedures related to compliance activities to providers and staff.
• Serves as a provider contact for clarification of rules, policies, report irregularities, and answer questions.
• Oversees DODD’s internal reporting systems such as compliance reviews and Major Unusual Incident (MUI) hotlines.
• Verifies that software technology is in place to adequately provide oversight and monitoring of Provider’s performances.
• Oversees the monitoring the internal communication system in order to address provider concerns reported by staff. 
• Develops and implements compliance training for all staff and providers.
• Provides oversight of Room and Board and QA Med Admin processes.
• Consults and reports to providers, County Board, and DODD staff regarding rule criteria, billing discrepancies, provider compliance plans, and results of monitoring.
• Coordinates and oversees reviews of provider documentation. Communicates with DODD regarding suspensions of admissions and fraud. 
• Communicates with DODD regarding suspensions of admissions and fraud. 
• Acts as liaison and representative of the Board and DODD.

Provider Development Responsibilities

• Oversees provider quality standards system in Lucas County.
• Identifies needs for specialized service providers.  Engage, build relations and recruit providers to build quality supports to meet identified service needs.
• Oversees as the contact for all initial provider certification queries, and assists potential providers through the certification process to identify and educate on appropriate services and requirements.
• Assess, support, and aid in coordination of training needs of providers as it pertains to processes, procedures, best practices, and rule requirements.
• Provides consultation services to providers.
• Consults County Board and Community Partners related to service needs.
• Serves as a County Board liaison to community entities. 
• Refers newly developed providers to the Provider Support Unit for ongoing consultation and monitoring.
• May participate in specialized disabilities focused community-based projects/communities of practice for enhancing provider knowledge and resources affecting the provider industry.

All Positions

• Monitors activities to ensure compliance with all applicable rules, regulations, laws, policies/procedures, and collective bargaining agreements. 
• Follows policies/procedures, confidentiality agreements, and collective bargaining agreements.

15%        

• Prepares and maintains a variety of reports, records, correspondence and other communication regarding training activities of the department.
• Attends meetings, training, seminars and conferences.
• Conducts and/or coordinates special projects and assignments.

5%          

• Performs other related duties as required.

Working Conditions

• Position may involve exposure to individuals with medical and behavioral risks.
• Position may require evenings, weekends, and locations convenient for individuals and families.

Knowledge, Skills, & Abilities

• Ability to promote an inclusive environment for all board staff, individuals served, families, and providers.
• Knowledge and ability to operate personal computer, applications software, and basic office equipment.
• Knowledge of business and public agency practices and procedures. 
• Ability to work independently. 
• Effective organizational and responsive communication skills. 
• Ability to establish and maintain harmonious relationships. 
• Knowledge of waiver provider requirements and service delivery practices. 
• Knowledge of applicable local, state and federal laws, rules and regulations.
• Effective in using Power Point and web-based training models
• Effective organizational, counseling, public relations, communication, public speaking and supervisory skills.
• Knowledge of community and other resource agencies.
• Ability to use sound judgment in dealing with a variety of situations.
• Adherence to the principles of good management practices as outlined in the "Expectations for Effective Leadership and Management Practices." 

Qualifications, Education & Experience Requirements

• Bachelor degree from an accredited college or university.
• Three (3) years of working with individuals with developmental disabilities required, one (1) year of supervisory experience required, and including two (2) years of experience in, development of training models, and presentation preferred.

Certification, registration and licensure

• Valid Driver’s license with acceptable driving record.

Our organization is committed to maintaining a safe and productive work environment. To support this, we have established a drug-free workplace policy that prohibits the use, possession, distribution, or influence of illegal drugs and controlled substances. This policy extends to all substances, including but not limited to, medical and recreational cannabis regardless of state legal status.

We are an equal opportunity employer. If in need of ADA accommodations, contact us directly at 419-380-4033.