Customer Services Manager (Business Operations Supervisor 2)

As the Customer Services Manager, you will lead the Customer Relations Section—overseeing customer service, print procurement, and graphic/web design operations. You’ll guide a professional team, shape statewide service strategies, and help DAS deliver high-quality publishing and distribution solutions to state and local agencies.

What You'll Do

Supervise a skilled team, provide direction, mentorship, and foster a culture of accountability and equity.

Build and maintain strong relationships with state agency partners and vendors

Oversee development of service delivery strategies, operational procedures, and performance measures

Manage budgets, contracts, and service agreements

Drive continuous improvement in customer satisfaction, efficiency, and quality

Represent DAS in cross-agency collaborations and vendor negotiations

Contribute to long-term planning and service innovation across the enterprise

View the position description here.

What We Are Looking For

Minimum Qualifications:

Four years of lead work, supervision, or progressively *related experience;

OR

One year of *related experience and a bachelor’s degree in a related field.

*Related experience must include work in operations management, customer service, publishing, printing, procurement, project management, or a closely aligned discipline.