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Quality/Test Engineer

Cintal Inc
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JOB TITLE:   Quality/Test Engineer     
LOCATION:  Tucson, AZ 
ON SITE/HYBRID/REMOTE:  On site
SALARY:  $62,000-66,000/year + benefits

 

BENEFITS:    
•    10 paid holidays per year
•    2 weeks of paid time off per year, the current year is pro-rated based on start date
•    Access to the company’s medical insurance, including dental and vision
•    Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
•    401k eligibility with employer contribution annually
•    Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
•    Yearly bonus based on company performance
•    Visa sponsorship

 

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:
Support existing MineStar Terrain application support. This role will include validation exercise, customer interactions and come project management work.


DUTIES & RESPONSIBILITIES:
• Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers.
• Implementation and utilization of standard support processes to respond, restore, and resolve issues. 
• Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. 
• Participate in New Product Introduction (NPI) projects. 
• Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues.
• Act as the liaison between the Caterpillar implementation teams, product development teams, and other support team members ensuring appropriate corrective actions are performed and that industry standard change management and support processes are followed.


EDUCATION & EXPERIENCE:
•    Bachelor’s degree in Computer Science, or Mining Engineering.
•    Project management experience.
•    Experience supporting technology in an industrial or production environment.
•    New Product Introduction (NPI) process experience.
•    Experience utilizing Azure, Linux, SQL Server, TCP/IP networking, Microsoft client and server platforms.
•    Ability to effectively communicate with technically and non-technically skilled mining customers and dealers to develop partnerships/relationships.