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Investigator

State of Utah
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The Department of Commerce is looking for an organized, level-headed, hard-working, analytical professional to fill a vacant Consumer Protection Investigator position. This position offers medical, dental, and vision insurance from day one, 12 paid holidays, accrued vacation and sick time, plus much more! 

*Telework is not available during training (a minimum of 12 months), then up to 3 days of telework may be approved if eligibility requirements are met.  

 

PRINCIPAL DUTIES

In this position, as a neutral fact-finder, you will conduct investigations into allegations of individuals and businesses involved in activities that are in violation of Utah's consumer protection laws and regulations. You will work independently under general supervision and perform a full range of investigative assignments. Duties include, but are not limited to, the following:

  • Conducting investigations. Interviewing consumers, business owners, witnesses, and other parties.  Collecting and reviewing relevant evidence.
  • Maintaining detailed records, typing case notes, preparing reports, and drafting legal documents.
  • Interacting with consumers, businesses, attorneys, and other government agencies.
  • Ensuring compliance with state statutes and rules.
  • Facilitating resolutions of consumer complaints.
  • Initiating legal action and negotiating settlement agreements.
  • Presenting the Division’s case in administrative hearings, including calling witnesses and presenting evidence.
  • Acting as an expert witness in administrative and judicial proceedings.
  • Conducting undercover investigations. 
  • Tactfully and calmly handling conflict.

 

THE IDEAL CANDIDATE

We're looking for a professional who possesses:

  • Exceptional communication skills, both written and verbal, including fast and accurate typing.
  • The ability to effectively balance multiple priorities and cases in a dynamic environment.
  • Strong analytical skills to accurately determine legal violations.
  • Proficiency in using various computer, software, and web-based applications.
  • Meticulous organizational skills for task and file management.
  • A proven track record of handling sensitive data with the utmost confidentiality.
  • The capacity to navigate confrontational and difficult situations with sensitivity, tact, and professionalism.

 

MINIMUM QUALIFICATIONS

  • Ability to touch type, quickly and accurately, without looking at the keyboard.
  • Knowledge and experience with Microsoft Office Word and Excel.
  • Adept at crafting clear, organized, and grammatically-sound written content.
  • Ability to confidently deliver audience-appropriate presentations. 

 

PREFERRED

  • Investigative experience or equivalent professional experience involving gathering and analyzing facts and evidence.
  • Experience reading and analyzing statutes and other laws.
  • Experience doing case work and managing a caseload within the last 10 years.
  • Experience and ability to interview various parties to gather facts and/or evidence.
  • Bachelor's Degree or Higher, or equivalent experience of four or more years of accomplishing long-term tasks and learning new information and skills, and applying them in your job duties.
  • Preference may be given to current Utah Department of Commerce employees. 

 

WHY YOU SHOULD JOIN OUR TEAM

This position is eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here. For information about our division, please visit our website.

 

AGENCY

The Department of Commerce is the licensing and registration agency for Utah's professional and business community.  We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate and residential mortgage lending.

You can learn more about our agency by visiting our website.


 

BENEFITS

Health Insurance - Public Employee Health Program (PEHP):

3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.

5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage.

4 vision plan options under EyeMed or OptiCare

Retirement - Utah Retirement Systems (URS):

Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.

Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System. 

Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))

Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.  

Employer contributions to your 401(k) are vested after four years.

Paid Time Off:

Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).

Annual leave amounts increase with years of service. 

We have 12 paid holidays.

Qualifications:

 

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

  • The ability to speak clearly, concisely, and effectively; English fluency. 

The ability to listen to and understand information and ideas as presented verbally.

  • The ability to use case management software systems.
  • The ability to use computer relational database software.
  • The ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
     
  • Knowledge of agency, professional, and/or industry standards and practices.
  • Knowledge of interviewing techniques.
  • Knowledge of investigative techniques and processes.
  • Knowledge of civil and criminal justice laws.
  • Knowledge of legal processes and procedures.

Supplemental Information:

 

  • As a part of the interview process, you may be asked to participate in a writing exercise.
  • State of Utah Job: Investigator II, Non-POST (ID#: 83151)
     Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
  • In this position, you are not required to respond to situations involving threats to public safety or perform duties that consist of actively preventing or detecting crime, or perform duties that primarily provide community protection, and you do not obtain warrants of arrest.
  • Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
  • We are interested in every qualified candidate who is eligible to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
  • As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
     Valid driver's license required to drive a motor vehicle on a highway in this state per Utah Code  § 53-3-202(1)(a).
  • Work requires some physical exertion such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.