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IT Operations and Support Technician

Eastern Idaho Public Health
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Description

Eastern Idaho Public Health is seeking a motivated and detail-oriented IT Operations and Support Technician to join our team in Idaho Falls. This full-time position will support the day-to-day IT operations and provide technical assistance to ensure smooth functioning of our systems across the organization. The role requires strong technical skills, a problem-solving mindset, and the ability to work both independently and collaboratively. The IT Operations and Support Technician will play a critical role in maintaining our technology infrastructure and delivering reliable support to staff and departments.

Location: Idaho Falls, Idaho
Schedule: Monday – Friday, 40 hours/week
Position Type: Full-Time

GENERAL INFORMATION

This position requires a strong understanding of PC hardware, peripherals, devices, and software applications to independently install, maintain, and troubleshoot PC hardware/software, and resolve user and system issues. The role also supports the development of skills in local and wide-area networks (LAN/WAN), assisting senior IT staff in identifying and resolving network issues. The technician will perform network infrastructure and maintenance tasks, assist with LAN administration, and provide both first- and second-tier user support.

 

PRINCIPAL ACCOUNTABILITIES/RESPONSIBILITIES

  • Network Administration: Assist with LAN/WAN system monitoring, troubleshooting, and resolving network communication problems. Help implement backup and recovery procedures.
  • Hardware and Equipment Management: Assemble, test, install, maintain, and troubleshoot hardware. Manage repairs or coordinate with external service providers as needed. Deploy new computers and equipment to district staff.
  • Software Installation and Configuration: Install, test, and configure software applications. Coordinate with vendors for software-related issues.
  • Inventory Management: Maintain accurate records of computer equipment and supply inventory.
  • User Support and Training: Provide troubleshooting assistance for software (e.g., Paragon, Microsoft 365, Dialpad) and hardware issues (e.g., computers, tablets, printers). Assist staff with training on hardware/software usage.
  • Phone System Maintenance: Perform basic updates and changes to the phone system as required.
  • Audit and Backup Tasks: Complete weekly and monthly IT hardware audits and backup configurations for network and server devices.
  • Help Desk Support: Respond to and document user support requests via the help desk ticketing system. Create and maintain how-to guides and documentation for resolving common technical issues.

QUALIFICATIONS

  • Solid knowledge of computer trends, software capabilities, and terminology.
  • Experience with hardware and software installation, troubleshooting, and maintenance.
  • Familiarity with network systems and resolving issues related to compatibility, application operations, hardware malfunctions, and telecommunications problems.
  • Ability to work in a networked or multi-platform environment and provide IT training to staff

PREFERRED QUALIFICATIONS

  • Bachelor's Degree in related field
  • Some network/server experience.
  • A+ or other entry level Certification

BENEFITS - Eastern Idaho Public Health offers the following benefits:

  • Medical/Vision/Prescription Insurance (PPO, Traditional or High Deductible Plan with or without HSA)
  • Dental Insurance
  • Flexible Spending Account
  • Life Insurance (coverage amount of annual salary is employer paid; can purchase additional voluntary life insurance)
  • Public Employee Retirement System of Idaho (PERSI). (www.persi.idaho.gov)
  • Paid holidays (Currently 11 per year)
  • Sick leave and Vacation leave (accrues each pay period; increases with longevity)
  • Contribution to Social Security
  • 401K and 457 with Roth options available
  • Ideal College Savings

Eastern Idaho Public Health (EIPH) is committed to our community and lives out our vision of Healthy People in Healthy Communities. To learn more about EIPH, please visit our website at www.eiph.id.gov. 


Hiring is done without regard to race, color, religion, national origin, sex, age, or disability.
 

NOTICE: Idaho's Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.