Junior Consumer Loan Processor
Who We Are
Seattle Bank is a locally owned, digitally driven financial institution that provides personal, business and partner banking services. Our experienced team and open API, cloud-based core technology platform, deliver a boutique bank experience for clients with interwoven personal and business financial needs. Our highly configurable and scalable tech stack also supports partner banking that enables companies to embed banking transactions into their customer online experience. Seattle Bank is a wholly owned subsidiary of Seattle Bancshares, Inc., a privately held bank holding company, and the creator of CD Valet, a digital marketplace for Certificates of Deposit.
Position Summary
The position of Junior Consumer Loan Processor is responsible for ensuring the timely and accurate preparation and packaging of consumer loans from the beginning of the application to funding by working closely with the Mortgage Loan Originator(s) and Fintech partners through the entire loan process. Partners with the Mortgage Loan Originator(s), Credit Administration and Loan Operations to successfully implement new consumer products and services.
This position is located in our downtown Seattle office and requires full-time, in-person work.
Essential Duties
Process consumer mortgage loans and home equity lines of credit under various programs in a quality consistent with all company policies and procedures as well as meeting all regulatory requirements.
Maintain a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process.
Enter all required data and documentation into loan origination system, follow-up and communicate with clients, business partners and the Mortgage Loan Originator(s) to obtain missing or updated documentation to process the mortgage loan file in a timely manner.
Request and review required documentation, including credit reports, title reports, appraisals, tax returns, verifications of employment/assets, flood certification, etc., and ensure the information is complete, accurate and complies with company standards, applicable regulations, and guidelines.
Order and review preliminary title reports for accuracy and coordinate the clearing of title issues/exceptions, ensuring Seattle Bank will be in proper lien position. Process lien release requests upon loan pay off
Monitor property charges (taxes, insurance and HOA dues) & ensure they are paid current
Track loan payments and follow up with customers on delinquent accounts
Ensure that the loan funding process is performed accurately, on time, and that all applicable departments are kept abreast of the funding
Provides quality customer service to all internal and external clients including receiving incoming phone calls from applicants and customers.
Assist with the implementation of new consumer loan products, services and fintech partnerships
Ensure that all system issues are identified, tracked, reported and resolved in a timely manner.
Provides quality customer service to all internal and external clients including receiving incoming phone calls from applicants and customers.
Assist Loan Operations Manager & Consumer Loan Operations Lead with special projects related to streamlining loan workflow, creating/updating procedures and maintaining systems.
Provide reports as needed for Management and/or the Board.
Follow all Bank policies and procedures, compliance regulations and completed all required annual required or job-specific training.
Physically attending work on a set and predictable schedule is an essential function of this job.
Requirements
Due to the collaborative nature of this position, it requires daily in-person work. [After a 90-day training period, this position allows for one day of work from home each week.] No exceptions will be granted.
Bachelor’s degree or equivalent from a four-year college or university or three to five years of related experience and/or training.
Experience processing Conventional, Jumbo, Custom Construction and Renovation, 2nd Mortgages and Home Equity Line of Credit loans.
Demonstrated working knowledge of federal and state lending guidelines, rules and regulations, including TRID and HMDA.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.
Previous MortgageBot LOS and Doc Magic experience preferred.
Proficiency with personal computers and related software packages such as Word and Excel.
Tactfulness and proven ability to handle sensitive and confidential situations.
High energy, self-motivated, and service-oriented attitude.
Ability to work on multiple projects with the flexibility for changing priorities; the ability to work with constant interruptions.
Strong organizational skills, attention to detail, ability to meet deadlines, and assist other department needs.
Effective organizational and time management skills.
Due to the collaborative nature of this position, it requires daily in-person work. [After a 90-day training period, this position allows for one day of work from home each week.] No exceptions will be granted.
Seattle Bank Benefits
We’re committed to delivering our promise of peace of mind to our clients and fostering a collaborative, inclusive and supportive workplace for our team members. Our comprehensive benefits program for eligible employees includes:
Medical/Vision, and Dental insurance
Life Insurance, Long Term Disability, Voluntary Life
401K with Bank contribution, Stock Award, and Incentive Opportunity
Paid Time Off:
Vacation – 3 Weeks
Sick Time – 1 hour per 40 hours worked
Holidays – 10 days
Transportation and fitness benefits
And fun, extra perks such as company social events, paid volunteer hours, quarterly incentive awards, and professional development opportunities.