Early-Career Customer Success

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!  

What is Customer Success at SPS Commerce?  

At SPS, our Customer Success team is Obsessed with Customers. We take a consultative approach to support, focusing on understanding each customer’s business needs and guiding them through their SPS journey. Whether it’s through onboarding, technical support, or long-term success planning, we help our customers thrive in an ever-changing retail environment.

We equip our team members with the tools, training, and mentorship they need to grow while making a direct impact on customer success and satisfaction.

Early-Career Customer Success Roles:

Associate Technical Support Engineer
Provide essential product and troubleshooting support to customers via phone, email, and web chat. Associate Technical Support Engineers resolve inquiries, advocate for customers across internal teams, and collaborate to solve technical issues efficiently. This role is ideal for curious, tech-minded individuals who enjoy fast-paced problem-solving.

Associate Consultant
Work directly with new customers to design, configure, and test their SPS solutions as part of the onboarding process. Associate Consultants manage the relationship throughout implementation, ensuring a smooth and successful go-live experience. This role is a great fit for strong communicators who enjoy building relationships and helping businesses succeed.

What Makes Someone Successful in Customer Success?

• You’re a great investigator with technical curiosity and a problem-solving mindset.
• You’re comfortable with ambiguity and quick to ask questions to find clarity.
• You enjoy collaborating and learning from others.
• You’re confident building relationships and helping others succeed.
• You take pride in delivering meaningful outcomes for customers.

What We Offer:  

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. SPS provides the annualized compensation target inclusive of hourly pay rate and annualized commission target for this role.

The total annualized on-target compensation for this role is: $60,000.

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.  

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran