On-Site Customer Service Representatives (Level I)

PLEASE APPLY AT THE LINK BELOW IF INTERESTED!

https://www.indeed.com/viewjob?jk=b1c1231670466f8d&from=shareddesktop_copy

TDB Communications is currently seeking On-Site Customer Service Representatives (Level I) for our Contact Center in Chester, VA. Our base rate of pay starts at $17.75 per hour Plus $2500 + in potential bonus opportunities! [Bonuses examples include “New hire bonus, Sign on Bonus, Attendance bonus, and Referral bonus.]

We are looking for enthusiastic, experienced people to continue to make a positive impact on our customers. As a customer service representative, you will support our call center in Chester VA (on site) with inbound calls helping our customers navigate complex healthcare plans. To prepare for this role, TDB provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

TDB Communications is a veteran owned 8(a) company serving our clients since 1999. To prepare you for this endeavor, TDB will offer paid, comprehensive training that will provide you with the tools and resources to assist caller(s) with the highest level of service, support, and professionalism.

On-site Hours of Operations:
8:00 am to 10:00 Pm EST (Sunday-Saturday)

Night shifts highly desirable! We offer a 10% shift differential for any hours worked between 7pm and 6 am.


COMPENSATION: $17.75* per hour 




Our Benefits include:
• Benefits available which include medical, dental, and vision (available the first of the month after 30 days of employment)
• 11 Paid Holidays
• 401(k) Available, with a 4% company match after six months of employment
• PTO (after 1 year of continued service)
• One hour of Sick Time for every 30 hours worked
• A variety of shifts that meet lifestyle and family goals
• Fun, professional, atmosphere
• Leadership support to ensure success in a meaningful career
• Many opportunities for promotion and career advancement



Responsibilities
• Utilize standard technology such as a telephone, e-mail, and web browser.
• Navigate to the appropriate pre-scripted responses which must be read verbatim to provide basic general and claims-specific information.
• Follow established and documented policies and standard operating procedures, such as filling out timesheets and adhering to privacy rules.
• Assist the caller with filling out an online application and submitting it electronically to the plan provider for processing.
• Complete basic call logs related to the phone inquiries such as clicking radio buttons to confirm which scripts were read by the CSR to the caller.
• Escalate calls as needed and required.
• All personnel will be required to undergo program update training as the program changes.
• May be required to work holidays and Overtime may be required.
• Other duties as assigned.


Basic Qualifications
• At least a High School diploma or GED.
• Must be able to speak and read English clearly, professionally, and fluently.
• Must be able to type a minimum of 20 WPM.
• At least 1 year of experience working with a PC and the Windows operating system.
• At least 1 year of experience working within established contractual turnaround times.


Preferred Qualifications
• At least 6 months' customer service experience.
• Excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
• Ability to work as a member of a team.


Physical Requirements and Work Environment
• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing may be provided if needed.
• Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a financial calculator, personal computer, and telephone.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.


About TDB 
TDB Communications, Inc. is an 8(a)-minority-owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.  

Since 1999, we have deployed thousands of employees for over 70 agencies in 30+ states. We have proven our ability to serve the government with the highest levels of quality and productivity.


Screenings Required
To be eligible for this job opening, individuals applying for this position must successfully undergo a background check. Additionally, candidates are expected to participate in a work skills assessment as part of the screening process. We strongly urge applicants to maintain open and proactive communication with TDB Recruiting and HR, as we aim to fill our vacancies promptly. Failure to respond may lead to disqualification from this opportunity.


Reasonable Accommodation
If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties may be assigned.  


EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.


Texting Notice 
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. "