Training and Education Specialist II

Training and Education Specialist II - State of Delaware 

Make a Difference with DHSS

Come be part of the Division of Social Services as a Training and Education Specialist II! You’ll be part of the Learning Innovation Team (LIT), paving the way in improving current training/education services! This role will assist in developing need assessments and instruments to test the quality/effectiveness of current services. You’ll also analyze the incoming data to help the team create recommendations for solutions and participate in budget/contract/grant development meetings.

Essential Functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

• Plans, coordinates, and delivers a variety of training and/or education courses, services, and activities such as instructor-led classroom, on-the-job or virtual training, workshops, or individual and group activities.
• Organizes and prepares materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment, or other resources.
• Researches and selects or recommends the method of delivery, materials, equipment, assistive technology, or activities to promote learning considering evidence-based and best practices.
• Coaches others and provides feedback that fosters learning, understanding or improved performance.
• Collects and analyzes data through surveys, course evaluations, interviews, specialized assessments, meetings, and other methods to evaluate quality and effectiveness and identify needs, requirements, issues, and challenges.
• Makes recommendations for improvements based on findings such as new or modified courses, instructional methods, materials, equipment, and resources.
• Provides technical guidance, advice, and direction on training and education matters and promotes the use of related services and resources.
• Prepares and maintains records and reports such as course schedules, rosters, training updates, or records of participation.
• Completes continuing education to remain current on applicable standards, methods, techniques, best practices, laws, rules, and regulations in the assigned training and education area(s).
• Uses automated information systems and computer software to research, review, analyze, document, and report on relevant training and/or education information.
• May maintain content on social media, and create, edit, and post instructional and promotional materials, brochures, videos, or other information.
• May operate and maintain training facilities such as visitor or education centers.
• May participate in reviewing, testing, and making recommendations on applicable technology.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. One year of experience in delivering training or education courses, services, individual or group activities using a variety of materials and equipment such as exercises, handouts, manuals, laptops, audiovisual or specialized equipment.
2. Six months’ experience in preparing and maintaining training or education records and reports such as course schedules, rosters, training updates or records of participation.
3. Six months’ experience in researching, selecting and designing courses, curricula, lesson plans, instructional methods, materials, or activities to meet training or education needs and learning objectives.
4. Six months’ experience in creating methods and tools to analyze and evaluate training or education needs and effectiveness.