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Taxpayer Services Specialist 1 (Full Time On Site in Albany, NY) (Collection Enforcement)

NYS Department of Taxation and Finance
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  • Title: Taxpayer Services Specialist Trainee 1
  • Location: Albany, NY
  • Schedule: Monday-Friday
  • Work hours: 9:00am-5:00pm
  • Salary: $45,494–$58,447
  • Apply by: 07/17/2025

 

  • Title: Taxpayer Services Specialist Trainee 2
  • Location: Albany, NY
  • Schedule: Monday-Friday
  • Work hours: 9:00am-5:00pm
  • Salary: $50,844–$65,061
  • Apply by: 07/17/2025

 

  • Title: Taxpayer Services Specialist 1
  • Location: Albany, NY
  • Schedule: Monday-Friday
  • Work hours: 9:00am-5:00pm
  • Salary: $53,764-$68,630
  • Apply by: 07/17/2025

 

 

Minimum qualifications

 

For the Trainee 1:

 

  • Associate’s degree or 60 semester credit hours

 

For the Trainee 2:

 

  • Associate’s degree or completion of 60 semester credit hours; and
  • one year of experience testing tax processing systems and/or resolving tax return processing errors

 

For the Taxpayer Services Specialist 1:

 

  • Associate’s degree or completion of 60 semester credit hours; and
  • two years of experience testing tax processing systems and/or resolving tax return processing errors

 

 

How to apply 

 

For more information about the position and the hours, view the job announcement for the section of interest:

 

Collections Enforcement https://statejobs.ny.gov/public/vacancyDetailsView.cfm?id=191423)– Vacancy ID 191423

Apply now using our Web Application https://www7b.tax.ny.gov/HELP/gateway/HELP.home

Job Duties

 

The incumbent will be required to:

Wear an audio headset to conduct telephone interviews with taxpayers in order to obtain information necessary to negotiate and resolve their collection issues. The position will start with inbound and outbound phone work with the potential to expand to casework based on call volume.

Navigate various systems and applications to access and interpret information, update records, create documents, prepare reports and forms, and research and enter data.

Analyze information and facts pertinent to the case, including financial statement applications and other documents, determine a logical conclusion and proceed accordingly.

Communicate effectively, both verbally and in writing, with the public, taxpayers, representatives, and Department personnel, by responding to inquiries either in writing or by telephone.

Create and issue legal documents, such as warrants, levies, and income executions, to enforce collection of delinquent taxes.

Interpret and apply the Tax Laws of New York State, Civil Practice Law and Rules (CPLR) and the policies and procedures of the Civil Enforcement Division with respect to the collection of delinquent taxes.

Work independently and exercise good judgment in monitoring multiple work assignments.

Be detail-oriented and organized.

Demonstrate initiative and self-motivation.

Develop and use strong analytical skills.

Effectively and efficiently manage a collections case load based on unit policies, procedures and the Tax Law.

Adhere to the secrecy provisions and confidentiality rules of the Federal and New York State Tax Law.

Must adhere to the Department rules and policies including Code of Conduct, ethic practices, time and attendance rules and regulations.