Operations Analyst

Job Purpose: The ClearDox Operations Analyst will create and maintain document parsers & reconciliations for Freepoint business units and use cases. ClearDox is a proven system which analyzes, maps and reconciles data from a multitude of internal and external sources. It enables users to consume data in any format, from any provider, resulting in significant efficiencies and reduced operational risk. In addition to organizing and validating data, ClearDox also provides business intelligence to identify opportunities for additional cost savings and revenue generation.

General Responsibilities include, but are not limited to: 

• Build and maintain parsers for various document types 

• Build and maintain reconciliations for various projects

 • Develop/improve prompts related to large language models data extraction 

• Conduct regular checks in production environment, ensuring documents are categorized and being parsed correctly 

• Deliver training and onboarding sessions to new users, ensuring they understand and can effectively use the platform

 • Collaborate closely with Operations and other departments to understand use-cases and improve existing processes 

• Track and document environment improvements/bugs reported by ClearDox users 

Skills/Qualifications:

 • Undergraduate degree preferred

 • 0-2 years of experience 

• Excellent communication, interpersonal, and presentation skills

 • Base coding language knowledge, JavaScript preferred

 • Strong problem-solving and analytical abilities 

• Ability to build rapport and trust with users 

•Proactive, organized, and detail-oriented 

• Experience with Support software (e.g., JIRA