IT Analyst - End Point

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being.

We don’t just offer a job, we offer a career filled with purpose, growth, and fulfillment. Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential.

Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Minimum Qualifications of Education and Experience

Full salary range is $33.45 to $55.87.

Bachelor's degree from an accredited college or university in computer science, business management or related field with (1) year of hands on experience in a similar position as listed in the work functions.

OR

A combination of education and experience equivalent to five (5) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

Nature of Work

Under supervision of an Information Technology (IT) manager and/or under the direction of other technical specialists, the information technology analyst, is responsible for performing all aspects of System Center Configuration Manager (SCCM), end user, planning, setup, deployment and maintenance. The Information Technology Analyst is responsible for Ring Central phone system - lead from End Point team that will work with the application administrator, remote deployment of workstation computer operating system, software, and patches. This individual also does system updates and patching. They provide level 3 technical support, and they work with project teams including customers, vendors, contractors and IT staff.  Responsible for Apple Business Manager account for the county. They also create documentation of their work and of the systems they maintain, along with this they maintain reports and statistics related to compliancy, personal reporting, installed software reporting and patch reporting. Supports a diverse, respectful, and inclusive workplace.

Examples of Work

• Deploys Hardware and Software utilizing automation.  Hardware deployment of workstations, printers (workstation and network), and computer peripherals. Software deployment of antivirus, office suite, OS, and County wide used software
• Enterprise managed cell phone deployment and on-going support
• Updates and patches hardware and software: OS/Software patches, drivers, firmware and deployment of software
• Ring Central phone system - primary lead for End Point team
• Documents software deployment, OS deployment, technical fixes and software managed by groups. Reporting and statistical analysis for workstations, installed software, patch and compliancy reporting
• Provides Level 3 Technical support for troubleshooting of hardware, desktop software, operating systems and drivers
• Works with System Administrator on administration of System Center Configuration Manager "SCCM", including planning, setup, deployment and maintenance
• Researches, evaluates and stays abreast of new technologies within area of technical and business area specialty
• Collaborates with other areas of ITS and customers to inform, assist and provide technical input and assistance
• Performs related duties as required or assigned

Knowledge, Skills and Abilities

• Extensive Knowledge and experience in the implementation, administration, reporting, and configuration within the SCCM Enterprise environment
• Knowledge of desktop deployment automation architecture, design/migration and troubleshooting
• Knowledge of managing an OS image for large corporate environments including unattended/silent installs of Window operating systems and workstation software
• Knowledge in desktop virtualization and thin client technologies
• Knowledge and experience with Intune Management with Co-Management
• Knowledge and experience with enterprise phone systems
• Functional working and debugging knowledge of Microsoft Windows operating system and software
• Ability to evaluate emerging technologies to ensure technical solutions are compatible with County's business needs and strategic objectives
• Ability to establish and maintain effective working relationships with others
• Ability to work in a team-oriented, collaborative environment
• Ability to communicate effectively both orally and in writing
• Ability to organize and prioritize workload

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.