Seasonal Healthcare Benefits Advocate
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 ‘Fortune 100 Best Companies to Work For®’ in the USA by Great Places to Work (GPTW®)
Join Us as a Seasonal Benefits Advocate – August through December 2025
At Health Advocate, we’re on a mission to simplify healthcare and empower individuals to make confident, informed choices about their benefits. We don’t just provide answers—we create solutions. If you’re passionate about helping others, providing exceptional service, and making a real impact, this is your opportunity to be part of something bigger.
As a Benefits Associate, you’ll be the trusted guide for our members, helping them navigate their benefit options, resolve concerns, and find the right healthcare.
re solutions. You’ll work with a team driven by compassion, problem-solving, and a shared vision of making healthcare easier for everyone we serve.
What You’ll Do: Your Roadmap to Impact
This isn’t just a call center role—it’s a chance to be an advocate, a problem solver, and a trusted resource. Here’s how you’ll make a difference every day:
- Guide Members with Clarity & Confidence: Answer incoming calls and emails, providing clear explanations about benefits, costs, and provider options.
- Be a Trusted Advisor: Help members compare benefits during open enrollment, life changes, and coverage updates, ensuring they make the best decisions for their health and financial needs.
- Solve Problems with Compassion: Assist members in resolving benefit-related issues, researching plan details, and ensuring they receive the care they need.
- Coordinate & Follow Up: Place outbound calls for issues requiring further research, ensuring members receive timely updates and resolutions.
- Master the Details: Stay informed on commercial plans, Medicare coordination of benefits, and group health plan structures to provide accurate, up-to-date guidance.
Who You Are: The Advocate We’re Looking For
We’re seeking a compassionate problem solver who thrives on helping others. If you have a passion for service, an eye for detail, and a strong desire to make healthcare easier, you’ll love being part of our team.
- Customer-Focused Communicator: You have at least one year of customer service or benefits experience and excel at listening, empathizing, and explaining complex topics clearly.
- Organized & Detail-Oriented: You can multi-task, manage inquiries efficiently, and keep track of critical details to ensure nothing falls through the cracks.
- Tech-Savvy & Quick to Adapt: You’re comfortable using MS Word, Excel, and internal systems to research and document information.
- Eager to Learn: You’re excited about gaining expertise in benefits administration, healthcare plans, and insurance coordination to grow in your career.
Why Health Advocate?
At Health Advocate, we don’t just support our members—we support you. Here’s what you’ll get:
✅ Work from home opportunity
✅ Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
✅ Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
✅ Competitive Pay & Benefits: We offer a starting hourly rate of $17.00, plus robust medical, dental, vision, tuition assistance, a 401(k) with company match, PTO, and paid holidays.
✅ A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
Your Next Move
Are you ready to make a difference and become a trusted advocate for those navigating their healthcare benefits? Apply today and take the first step toward joining a team that believes in the power of compassion, knowledge, and service.
Company Overview
Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://www.healthadvocate.com/site/
Facebook https://www.facebook.com/healthadvocateinc/
Video https://vimeo.com/386733264/eb447da080
Awards:
2025:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024:
Excellence in Customer Service Awards: Organization of the Year (Small)
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2023:
National Customer Service Association All-Stars Award: Service Organization of the Year.
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
Excellence in Customer Service Awards: Organization of the Year (Small)
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2021:
Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year – Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
Best in Biz Awards: Most Customer-Friendly Company of the Year – Medium and large category (Silver)
2020:
National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
Communicator Award of Distinction: October 2019 Broker News
MarCom Awards: Gold, COVID Staycation Ideas brochure
MarCom Awards: Platinum, 2021 Well-being Calendar
Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
Physical Requirements:
This position is primarily on-site and requires the ability to move throughout the workplace to provide in-person counseling and wellness support. The role involves periods of sitting for one-on-one or group sessions, as well as standing or light movement during group activities, workshops, and team-building events. Essential physical functions include speaking, hearing, and manual dexterity for documenting case notes, navigating computer systems, and facilitating wellness interventions. Occasional lifting of light materials (up to 15 pounds) may be needed for wellness activities or event setup. Frequent use of a computer is required, including typing, mouse navigation, and viewing digital content. Visual acuity is necessary for reading client records, electronic documentation, and conducting virtual sessions when needed.
Mental and Cognitive Requirements:
The role requires strong emotional resilience, active listening, and the ability to assess and respond to sensitive mental health concerns. Counselors must exercise sound clinical judgment in crisis situations, maintain professional boundaries, and uphold confidentiality. The ability to develop therapeutic rapport, apply evidence-based interventions, and manage documentation with accuracy is essential. The role also requires facilitation skills for group sessions and the ability to consult with leadership.
Work Environment:
This position is fully on-site and embedded within the Trust and Safety operational environment. The counselor must be comfortable working in a dynamic and fast-paced setting that may include exposure to discussions of distressing content. The workspace includes a private, designated office for confidential counseling and group programming, with access to standard office equipment and secure data systems.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION